Kendrell Quiano

As the Department Manager of a Starbucks kiosk, my role involves overseeing daily operations, ensuring brand standards are met, and delivering excellent customer service. Key responsibilities include

1. Team Leadership & Staff Management

• Supervise, train, and schedule baristas and shift leads.
• Foster a positive and productive work environment, promoting teamwork and accountability.
• Provide ongoing coaching and performance feedback to improve service and efficiency.

2. Operations & Workflow Oversight

• Ensure smooth daily operations, including opening and closing procedures.
• Maintain compliance with Starbucks operational standards and health/safety guidelines.
• Monitor product quality, speed of service, and customer satisfaction.

3. Inventory & Ordering

• Manage inventory levels, order supplies, and control waste to meet budget goals.
• Coordinate with vendors and store leadership to ensure timely delivery of goods.
• Conduct regular inventory counts and audits.

4. Financial & Sales Goals

• Track and analyze sales trends, labor costs, and productivity.
• Implement strategies to boost sales and meet department KPIs.
• Manage cash handling, deposits, and point-of-sale accuracy.

5. Customer Experience & Brand Representation

• Model the Starbucks service experience by engaging with customers warmly and professionally.
• Resolve customer concerns promptly to ensure satisfaction and loyalty.
• Uphold Starbucks’ mission and values in every aspect of the kiosk operation.

• Demonstrated expertise in training individuals and carrying out assigned duties as part of the role.
• Executed daily cash register operations, ensuring timely replenishment of funds and effective management of incoming and outgoing transactions. Also maintained accurate inventory logs and recorded any product defects or issues.
• Maintained cleanliness and organization of sales floor. Managed inventory by restocking shelves and properly storing items in stockroom. Drove store metrics in collaboration with cashiers.
• Delivered outstanding services, prioritizing customer needs and exceeding their expectations.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Processed transactions using a point-of-sale system.
• Conducted inventories on a regular basis to track stock levels.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Organized stockroom shelves according to size, Brand, color or style.

• Mixed paint colors and tints according to customer specifications.
• Assisted customers in selecting appropriate products for their painting project.
• Cleaned, organized, and maintained the paint department and supplies.
• Stocked shelves with paint products and ensured accurate pricing.
• Ensured all safety protocols were followed when handling hazardous materials such as paint thinners or solvents.
• Greeted customers to determine wants or needs.
• Utilized forklift to transport and reposition pallets from sales area to stock room.