Kendreya Howell
Inman,SC
Summary
Hardworking and passionate job seeker equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Career Hiatus
01.2025 - Current
- In November of 2025 I underwent life changing surgery and took a career hiatus to prioritize my health and recovery. I'm excited to reenter the workforce and gain new skills.
Customer Service Representative
Marathon TS
11.2024 - 01.2025
- Efficiently provided resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence.
- Effectively and professionally answered customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact.
- Completed up to 50 incoming calls per day while meeting performance metrics.
- Documented customer interactions and cases in a customer relationship management (CRM) system.
Customer Service Representative
Globe Life
05.2023 - 04.2024
- Managed customer inquiries and resolved issues using CRM software to enhance satisfaction.
- Provided product knowledge and support to customers regarding the status of their polices, ensuring accurate information delivery to clients.
- Resolved customer inquiries regarding policy coverage and claims processes.
- Assisted clients with account management and policy modifications to enhance satisfaction.
Health Concierge
Aetna, a CVS Health Company
01.2023 - 04.2023
- Assessed member requirements and preferences to effectively utilize Aetna tools and resources, guiding them towards optimal care solutions.
- Utilized resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.
- Coordinated member health services by assessing needs and connecting with appropriate resources.
- Streamlined communication between members and healthcare providers to enhance service delivery.
Asset Management Intern
Greenbacker Capital
03.2022 - 08.2022
- Worked closely with the asset management team to ensure all projects and assignments are completed in a timely manner.
- Prepared TOU Billing, PUC, EIA, and Production Reports in accordance with company guidelines.
- Calculated monthly site lease payments.
- Organized files and documents into the correct folders.
Customer Service Representative
Global Contact Services
Long Island City, NY
02.2018 - 02.2022
- Answered all inbound calls promptly and efficiently while following company call assurance guidelines to exceed monthly goals.
- Catered to clients' needs and direct clients to the proper departments when needed.
- Assisted clients by reserving advanced trips, cancelling trips, and confirming trips.
- Aided clients with trip issues such as locating vehicles and dispatching new vehicles.
Merchandise Associate
Marshalls Plc
Manhattan, NY
07.2017 - 12.2017
- Replied to inquiries about products and services in a friendly and helpful manner.
- Ensured accurate pricing and arrangement of merchandise throughout the store.
- Went above and beyond to help customers locate the right merchandise for their needs.
- Upsold merchandise to exceed monthly sales goals.
- Processed hundreds of customer transactions during busy store hours.
- Managed inventory levels to ensure optimal stock availability and streamline replenishment processes.
Salesperson
Macy's
Yonkers, NY
07.2016 - 06.2017
- Processed customer transactions quickly and efficiently.
- Demonstrated product features and benefits, increasing customer engagement and satisfaction.
- Completed store-to-home transactions and fulfillment orders.
- Provided exceptional customer service, enhancing shopping experience and building customer loyalty.
- Managed inventory levels, ensuring stock availability and accuracy through meticulous organization.
Education
Bachelor of Art - Accounting
City University of New York-Herbert H. Lehman College
The Bronx, NY01-2021
Skills
- Project Management
- Problem Solving
- Data Analysis
- Billing and Payments
- Critical Thinking
- Microsoft Excel
- Interpersonal Communication
- Salesforce
- Microsoft Teams
- Problem-solving
- Customer service
- Teamwork and collaboration
Timeline
Career Hiatus
01.2025 - Current
Customer Service Representative
Marathon TS
11.2024 - 01.2025
Customer Service Representative
Globe Life
05.2023 - 04.2024
Health Concierge
Aetna, a CVS Health Company
01.2023 - 04.2023
Asset Management Intern
Greenbacker Capital
03.2022 - 08.2022
Customer Service Representative
Global Contact Services
02.2018 - 02.2022
Merchandise Associate
Marshalls Plc
07.2017 - 12.2017
Salesperson
Macy's
07.2016 - 06.2017
Bachelor of Art - Accounting
City University of New York-Herbert H. Lehman College