Kendria Hayes
Atlanta
Summary
To obtain a position within a thriving company in which my communication skills, willingness to learn and motivation will contribute to the success of the company’s goals.
Overview
9
9
years of professional experience
Work History
Trainer & Wellness Specialist
Planet Fitness
Atlanta, GA
08.2022 - Current
- Designed and led high-energy group fitness classes that motivated our members to new levels of strength, endurance, and confidence.
- Actively participated in promoting gym classes on social media platforms, helping to grow the gym community and attract new members.
- Created custom monthly fitness plans for 15 long-term clients.
- Assessed equipment for damage, handled light maintenance and placed orders for new equipment as needed.
- Facilitated orientations for new members, provided gym tours, and oversaw fitness programming.
Sales & Merchandising Supervisor
Levi’s
Atlanta, GA
10.2022 - 04.2023
- Contributed to the store's financial growth through driving sales, managing expenses and implementing plans for increased profitability.
- Responsible for training and preparing new employees for their scheduled shift.
- Delivered authentic customer service and met sales goals.
- Executed flawless store visual presentation by maintaining store housekeeping standards.
- Handled large cash flows within the company’s safe.
Leasing Consultant
Capri Apartments
Las Vegas, NV
09.2020 - 08.2022
- Managed leasing process from initial inquiry to lease signing, ensuring compliance with company policies.
- Conducted property tours, highlighting amenities and features to prospective tenants, enhancing customer engagement.
- Collaborated with maintenance teams to coordinate timely resolution of tenant issues, improving satisfaction rates.
- Developed marketing strategies that increased community visibility and attracted new residents through digital platforms.
Amazon Ambassador
Amazon Warehouse
Las Vegas, NV
03.2020 - 09.2021
- Maintained HACCP laws and Sanitation guidelines while ensuring quality product control standards were met.
- Utilized carts, dollies, hand trucks, and other gear to move items around.
- Troubleshooted industrial issues and followed proper processing procedures.
- Imported products using frequency scanners and unloading shipments from trucks.
- Multitasked in a fast paced environment.
Customer Service Representative
Precision Opinion
Las Vegas, NV
02.2017 - 12.2018
- Delivered all research findings in various formats, including presentations, papers, and spreadsheets.
- Verified data before entering it into the database and calculation of the result of research.
- Excelled in providing callers with thorough service that builds relationships, resolves issues and increases overall trust and customer satisfaction.
- Screened potential subjects to determine suitability for studies.
- Administered several tasks to research participants and recorded findings using software for calculated test results.
Education
High School -
Green Valley High School
Las Vegas, NV01.2016
Skills
- Extremely Self Motivated
- Courteous Demeanor
- Innovative Problem Solver
- Profound Retail Seller
- Active Listener
- Creative Thinking
- Content Creation
- Fashion
SUMMARY OF QUALIFICATIONS
- Over 7 years of exceptional customer service with the ability to keyboard (45 wpm).
- Proficient in MS word, Excel, DCMS software, and Outlook.
- Experience with documenting customer interactions, conversations, and payment arrangements.
- Outstanding communication and negotiation skills.
- Multifaceted in Sales, Customer Service and Fashion.
Timeline
Sales & Merchandising Supervisor
Levi’s
10.2022 - 04.2023
Trainer & Wellness Specialist
Planet Fitness
08.2022 - Current
Leasing Consultant
Capri Apartments
09.2020 - 08.2022
Amazon Ambassador
Amazon Warehouse
03.2020 - 09.2021
Customer Service Representative
Precision Opinion
02.2017 - 12.2018
High School -
Green Valley High School