Summary
Overview
Work History
Education
Skills
Timeline
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Kendria Tribble

Knoxville,TN

Summary

Accomplished professional with expertise in customer service and active listening, honed at CVS Caremark. Successfully resolved inquiries and trained new team members, enhancing team performance by 20%. Proficient in data entry and critical thinking, ensuring accurate client records and streamlined processes. Collaborative and results-driven, committed to improving client satisfaction and operational efficiency.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

CVS Caremark
10.2023 - 2024
  • Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
  • Trained new team members on company policies and customer service standards to enhance team performance.
  • Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
  • Collaborated with pharmacy staff to address medication-related questions, improving patient satisfaction.

Eligibility Counselor

State of Tennessee
01.2007 - 10.2016
  • Assisted clients in understanding eligibility requirements for various programs
  • Conducted initial assessments to determine client needs and program suitability
  • Maintained accurate records of client interactions and eligibility determinations
  • Collaborated with team members to streamline application processes

Education

Bachelor of Science - Biology

Lemoyne-Owen College
Memphis, TN
05.2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

CVS Caremark
10.2023 - 2024

Eligibility Counselor

State of Tennessee
01.2007 - 10.2016

Bachelor of Science - Biology

Lemoyne-Owen College