Kendrick Bibbs

Managed customer appointments, purchases, and warranty processes using Odoo system. Assisted customers with pricing estimates for materials and labor on various remodeling options. Rescheduled appointments to meet customer needs and company requirements. Entered customer financial and personal information into payment processing system for accurate record-keeping. Conducted warranty inspections based on customer profiles and records. Corrected recording errors in the system to maintain data integrity. Maintained professionalism in all customer interactions over the phone. Worked holidays, weekends, and overtime to support company operations. Arrived on time for work consistently, despite operational pauses due to COVID. Customer service team was downsized in February 2026 for a more cost-effective system for WJR's small business.