Kendrick Evans
Dallas
Summary
Proven Supply Chain Operations Specialist with a track record of enhancing workflow optimization and cycle time reduction at Ryder. Skilled in Microsoft Office Suite and adept at building strong customer relationships, I excel in streamlining import and export operations, ensuring timely deliveries, and maintaining high customer satisfaction rates.Dedicated and detail-oriented logistics and supply chain specialist with extensive experience in order management, data tracking, and trend forecasting. Demonstrated expertise in maintaining efficient supply chain operations, ensuring timely shipments, and resolving shipment discrepancies. Skilled in supplier management, customer service, and process optimization. Seeking a position to leverage my skills in logistics and supply chain management to drive operational efficiency and company growth
Overview
8
8
years of professional experience
Work History
Supply Chain Operations Specialist
Ryder
06.2022 - Current
- Acted as the primary point of contact for order follow-ups, ensuring timely and accurate shipments and deliveries.
- Directed suppliers on shipping schedule requirements and developed contingency plans.
- Tracked critical parts and executed containment measures to prevent manufacturing line disruptions.
- Arranged alternative material sourcing and facilitated spot buys as necessary.
- Maintained accurate digital database records for imports and exports.
- Documented and managed supply chain processes, including workflow optimization and cycle time reduction.
Senior OS&D Specialist
XPO Logistics LTL
05.2022 - 06.2023
- Resolved shipment issues such as overages, shortages, damages, and refusals through effective communication with customers, operations, and vendors.
- Utilized various tools for matching freight and documenting shipment dispositions.
- Monitored and controlled paperwork and processes impacting claims.
- Ensured timely communication of shipment exceptions and proper handling of proof of deliveries (PODs).
- Billed shipments according to applicable tariffs and pricing agreements.
- Collaborated with the Cargo Claims Team to prevent claims and maintain customer satisfaction.
Freight Operations Specialist
Worldwide Express Corp.
09.2021 - 03.2022
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Logistics Coordinator/Scheduler
XPO Last Mile
04.2017 - 09.2021
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
Mail Carrier
United States Post Office
12.2016 - 06.2017
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Education
Bachelor of Arts - Public Safety Administration
Northwest University
Kirkland, WA05.2012
Associate of Arts - Business Administration
Mississippi Delta Community College
Moorhead, MS08.2010
Skills
- Multitasking
- Microsoft Office Suite
- Data Entry and 10-Key
- Customer Service
- Analytical Skills
- Relationship Building
- Problem-Solving
- Team Development
- Technology Proficiency
- Standard Operating Procedures
- Inventory Control
- Dispatching
- Import and Export Operations
- Pricing Negotiation
- Warehouse Operations
Vendor Management
Timeline
Supply Chain Operations Specialist
Ryder
06.2022 - Current
Senior OS&D Specialist
XPO Logistics LTL
05.2022 - 06.2023
Freight Operations Specialist
Worldwide Express Corp.
09.2021 - 03.2022
Logistics Coordinator/Scheduler
XPO Last Mile
04.2017 - 09.2021
Mail Carrier
United States Post Office
12.2016 - 06.2017
Bachelor of Arts - Public Safety Administration
Northwest University
Associate of Arts - Business Administration
Mississippi Delta Community College
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