KENDRICK HOLDER

Antioch,TN

Summary

Specialist in managing customer interactions and processing orders with meticulous attention to detail. Ensures compliance and accuracy in handling sensitive data while enhancing team operations. Drives team performance through targeted training initiatives and effective communication strategies.

Overview

years of professional experience

Work History

Customer Service / Order Processor

Lynch Regenerative Medicine

05.2025 - 11.2025

Handled customer interactions , giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
Processed orders in system, verifying inventory and coordinating logistics while resolving customer inquiries.
Trained new employees on customer service conflict resolution and data entry practices, improving team readiness.
Gathered customer information comprising names, addresses, and phone numbers.

Data Entry / Customer Services

Tennessee Lottery

05.2022 - 03.2025

Ensured privacy and compliance by managing sensitive and confidential information.
Coordinated verification of incoming and outgoing orders and emails to maintain accuracy.
Executed unloading, inspection, and verification of incoming and outgoing orders against purchase orders.
Scanned incoming and outgoing lottery tickets and marketing supplies.

Data Entry Clerk / Customer Services

Meiko USA

05.2011 - 06.2020

Verified incoming orders and updated inventory using data software to ensure accuracy.
Fulfilled daily orders, conducted inventory counts, inspected, and stocked incoming parts to support operational efficiency.
Maintained and transferred data from physical to electronic formats, filing documents in correct locations for easy access.
Communicated via email and phone with customer service and sales representatives.

Data Entry Clerk / Medical Kit Builder

Bostwick Laboratories

09.2009 - 05.2011

Assembled medical components in bags and boxes, adhering to PPE guidelines for safety compliance.
Entered, updated, and maintained accurate information in company database to ensure data integrity.
Picked and shipped orders to correct customers using various shipping methods, ensuring timely delivery.
Received and sorted inbound kits from various sources to facilitate timely distribution.

Education

High School Diploma -

Lumberton High School

Lumberton, MS

06-1991

Skills

Order processing
Customer service
Customer support
Email correspondence
Appointment scheduling
Document processing

Inventory management
Database management
Attention to detail
Problem solving
Office administration

Timeline