Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendrick King

Village Mills,TX

Summary

Dynamic Service Advisor with a strong work ethic at Nissan of Silsbee, recognized for exceeding sales targets and enhancing customer satisfaction. Proficient in vehicle assessment and adept at multitasking, I foster long-term relationships through excellent communication and attentive listening, driving repeat business and ensuring seamless service experiences.

Overview

14
14
years of professional experience

Work History

Service Advisor

Nissan of Silsbee
07.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Maintenance Crew Member

Warren ISD
08.2017 - 07.2024
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.

Meter Reader

Accu-Read
02.2014 - 08.2017
  • Supported efficient route planning with thorough documentation of meter locations and access points.
  • Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
  • Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
  • Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.

Package Handler

FedEx
11.2010 - 02.2014
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Education

High School Diploma -

Willis High School
Willis, TX
05-2006

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication

Timeline

Service Advisor

Nissan of Silsbee
07.2024 - Current

Maintenance Crew Member

Warren ISD
08.2017 - 07.2024

Meter Reader

Accu-Read
02.2014 - 08.2017

Package Handler

FedEx
11.2010 - 02.2014

High School Diploma -

Willis High School

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Kendrick King