Kendrick Micheaux
Humble
Summary
Dynamic customer service professional with a proven track record at Uhaul Moving & Storage, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring efficient operations and satisfaction. Experienced in warehouse operations, I prioritize safety and teamwork to achieve optimal results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Uhaul Moving & Storage
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Yard Worker
Mahindra Tractor Plant Zaheerabad
02.2019 - 11.2020
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.
- Mowed lawns using self-propelled and riding mowers.
- Contributed to a clean work environment by performing daily trash removal, sweeping, and general upkeep tasks.w
- Displayed strong problem-solving skills when faced with unexpected challenges or obstacles during daily operations.
- Ensured timely completion of tasks by prioritizing workload according to urgency or importance.
Education
Willis High School
Willis, TXSkills
- Customer service
- Active listening
- Critical thinking
- Forklift operation
- Loading and unloading
- Shipping and receiving
- Team player
- Warehouse operations
- Warehouse safety
- Time management
- Valid Driver's license
- Problem-solving
- Clean driving record
Languages
English
Timeline
Customer Service Representative
Uhaul Moving & Storage
11.2020 - Current
Yard Worker
Mahindra Tractor Plant Zaheerabad
02.2019 - 11.2020
Willis High School
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