Kendrick Onstad
Waite Park,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Technical Quality Assurance Field Technician
Spectrum
01.2014 - Current
- Primary Technician responsible for resolving repeat trouble calls for businesses and residential.
- Completed technical quality assessments of performed technician's work for improvement of customer perception of company services
Senior Broadband Technician
Charter Communications
04.2006 - 12.2013
- Advanced to senior broadband technician in one year from starting date
- Installed and provided troubleshooting and customer training for cable TV, high-speed internet and telecommunication systems.
- Provided customer with information and requirements for all services.
- Utilized testing meters and tool to analyze, identify and resolve technical problems.
Night and Weekend Supervisor/Quality Control Inspector
Digital Green
05.2002 - 03.2006
- Responsible for training new hire technicians to enhance quality and eliminate errors at all work locations.
- Performed field inspections of completed installations conforming to company specification and standards.
- Supervised and assigned work routes for the next day routes.
Cable Technician
Lazer Communications
11.2000 - 04.2002
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Education
High School Diploma -
Maple Lake High School
Maple Lake, MNSkills
- Customer Service
- Active Learning
- Productivity Benchmarks
- Quality Assurance Requirements
- Technical Troubleshooting
- Personnel Management
Timeline
Technical Quality Assurance Field Technician
Spectrum
01.2014 - Current
Senior Broadband Technician
Charter Communications
04.2006 - 12.2013
Night and Weekend Supervisor/Quality Control Inspector
Digital Green
05.2002 - 03.2006
Cable Technician
Lazer Communications
11.2000 - 04.2002
High School Diploma -
Maple Lake High School