Max Peligri
Stony Point,NY
Summary
Results-driven professional with extensive experience in data analysis and quality assurance at Amazon. Achieved an 8% increase in customer satisfaction and yearly revenue through strong organizational and problem-solving skills. Proven track record in enhancing production processes and improving team effectiveness. Expertise in strategic planning and implementation of standards that drive operational efficiency and company growth.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Field Quality Assurance Specialist
Amazon
Blauvelt, NY
03.2024 - Current
- Cross-Functional Collaboration: Partnered with development, operations, customer service, DSP, and PXT (People Experience and Technology) teams to resolve issues, streamline workflows, and foster a culture of continuous improvement—directly supporting employee engagement and team cohesion.
- Process Improvement: Designed and implemented a new quality issue tracking and resolution process, resulting in an 8% increase in customer satisfaction efficiency—demonstrating the ability to improve HR processes and enhance employee or customer experience.
- Data Analysis & Reporting: Analyzed testing data and produced comprehensive reports on software quality metrics, applying data-driven decision-making skills to identify trends and recommend actionable solutions—similar to HR analytics and performance management.
- Problem Resolution: Acted as a point of contact for defect management, ensuring timely resolution of issues, parallel to conflict resolution and employee relations in HR.
- Agile/Scrum Methodologies: Applied Agile and Scrum frameworks to manage QA processes, ensuring alignment with team goals and timely delivery—transferable to managing HR projects and initiatives in dynamic environments.
- Documentation & Compliance: Maintained detailed documentation and ensured adherence to quality standards—aligned with HR's focus on policy compliance and record-keeping.
- Stakeholder collaboration: Worked closely with development, operations, CS, DSP, and PXT partners to investigate issues, share findings, and drive improvements—building trust and alignment across technical and people-focused teams.
Sortation Associate
Amazon
Blauvelt, NY
06.2021 - 03.2024
- Built strong teamwork and communication skills working in fast-paced, collaborative environments.
- Collaborated with cross-functional teams to ensure timely and accurate sorting and distribution of packages, emphasizing attention to detail and process adherence.
- Utilized SAP and other systems to record and manage operations, demonstrating technical proficiency and data management skills.
- Acted as a point of contact across departments, fostering effective communication and problem resolution.
- Supported organizational efficiency through auditing and reconciliation processes, ensuring compliance with internal policies.
- Demonstrated adaptability and multitasking ability in a dynamic environment, qualities essential in HR roles.
Package Handler
UPS
New York, NY
10.2020 - 03.2021
- Coordinated with team members to ensure accurate loading and sorting of packages, maintaining operational efficiency in a fast-paced environment.
- Managed a designated load area independently, organizing packages systematically to ensure timely delivery and workflow accuracy.
- Utilized the Link and Load system to track inventory, verify shipment details, and support seamless logistics operations.
- Demonstrated strong attention to detail and organizational skills, contributing to the smooth execution of daily operations.
Assistant Manager/Data Analyst
AMPM Environmental, Inc
Spring Valley, NY
09.2014 - 03.2021
- Collected, tracked, and organized data to evaluate current business and market trends.
- Prepared forecasts and identified trends through data analysis and tracking.
- Completed quality assurance reviews to assess the accuracy of data and validate results.
- Identified business requirements and devised implementation strategies to solve business problems.
- Prepared data examples, runs, and views for client meetings.
- Drafted and managed KPI reports to monitor service levels, identify trends, and execute root cause analysis.
- Collected and analyzed data to evaluate business trends, prepare forecasts, and support strategic decision-making through actionable insights.
- Assessed performance reports to identify training needs and improve operational efficiency, contributing to organizational growth.
- Ensured policy compliance by drafting Business Requirement Documents (BRDs) and guiding teams, maintaining consistency and accountability across processes.
Education
BS - Human Resource Management
University of Maryland Global Campus
Online07-2025
BA - Arts in Communications
Dominican College
Orangeburg, NY12-2018
Skills
- Data analysis and reporting
- Organizational skills
- Compensation management
- Onboarding and training
- Development and orientation
- Communication skills
- Problem solving
- Team collaboration
- Quality assurance processes
- Internal audits
- Analytical thinking
- Quality system implementation
- Performance monitoring
- Collaboration techniques
- Decision-making
- Problem-solving skills
- Quality assurance
- Customer service
- Data analysis
- Quality improvements
- Quality management systems
- Team leadership
- Risk management
- Documentation and reporting
- Project management
- Issue resolution
- Customer focus
- Non-compliance assessments
- Critical thinking
- Data entry
- Statistical analysis
- Relationship building
Certification
- Indoor Air Quality & IH Sampling, EMSL #70016225 Certificate, 2014-06-01, 2018-06-01
- Credits & Continued Education: Advanced Fungal and Data Interpretation Workshop, EMSL #70016225 Certificate EPA, 2014-04-01, 2019-04-01
- First Aid CPR/AED Training, American Heart Association, 2025-04-01, 2027-04-01
Timeline
Field Quality Assurance Specialist
Amazon
03.2024 - Current
Sortation Associate
Amazon
06.2021 - 03.2024
Package Handler
UPS
10.2020 - 03.2021
Assistant Manager/Data Analyst
AMPM Environmental, Inc
09.2014 - 03.2021
BA - Arts in Communications
Dominican College
BS - Human Resource Management
University of Maryland Global Campus