Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Jonathan Thomsen

Lake Worth,Texas

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

IT TechnicianIT AnalystLevel 1 Helpdesk AgentIT Intern

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Lake Worth, Texas, USFort Worth, TX
Open to relocation: No

Important To Me

Career advancementPersonal development programs

Summary

Studying to be Cybersecurity analyst, current detail-oriented Field Quality Assurance Specialist with a strong focus on defect tracking, issue resolution, and employee training. Training to be a cybersecurity professional. A+ Certified and working on Network Proven ability to implement corrective actions and enhance process efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Quality Assurance Specialist

Amazon
Fort Worth, Texas
03.2024 - Current
  • Collaborated with cross-functional teams to address quality issues.
  • Implemented corrective actions, reducing recurrence of defects.
  • Trained new team members on quality assurance processes, ensuring adherence to standards.
  • Supported mobile device management and AEA verification for FQA Tech Team.
  • Troubleshot FQA laptops using Command Prompt to resolve technical issues.

Process Assistant

Amazon
Mansfield, Texas
09.2021 - 03.2024
  • Coached associates on optimal techniques for various processes, ensuring peak productivity.
  • Monitored quality metrics like stow/buffer, maintaining optimal workload for down-stream workers and preventing line congestion.
  • Audited associate hours, identifying inefficiencies and recommending adjustments to improve process flow.
  • Collaborated with management to ensure job rotation compliance, reducing risk of repetitive injuries.

Learning Ambassador

Amazon
Fort Worth, Texas
04.2020 - 09.2021
  • Facilitated training sessions for new employees, enhancing their understanding of operational procedures.
  • Conducted process demonstrations, clarifying details and showcasing features of tools to improve associate engagement.
  • Conducted one-on-one and group tutorials, providing tailored support to associates struggling with assignments.

Education

Bachelor of Science -

University of Texas At Arlington
Arlington
09-2023

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University
Salt Lake City, UT
04-2026

Skills

  • Quality assurance
  • Defect tracking
  • Field inspections
  • Usability testing
  • Root cause analysis
  • Process improvement
  • Issue resolution
  • Employee training
  • Team collaboration

Certification

  • CompTIA A+

Timeline

Field Quality Assurance Specialist

Amazon
03.2024 - Current

Process Assistant

Amazon
09.2021 - 03.2024

Learning Ambassador

Amazon
04.2020 - 09.2021

Bachelor of Science -

University of Texas At Arlington

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University

Similar Profiles

  • Max PeligriMax Peligri

    Field Quality Assurance Specialist at AmazonField Quality Assurance Specialist at Amazon

  • Gabriela ManriqueGabriela Manrique

    Field Quality Assurance Specialist at AMAZON, INCField Quality Assurance Specialist at AMAZON, INC

  • Michael Austin TroyerMichael Austin Troyer

    Field Quality Assurance Specialist at Amazon LogisticsField Quality Assurance Specialist at Amazon Logistics

  • Alannah SamuelAlannah Samuel

    Quality Assurance Analyst | Quality Assurance Specialist | Customer Experience Quality Analyst at CareNetQuality Assurance Analyst | Quality Assurance Specialist | Customer Experience Quality Analyst at CareNet

CREATE PROFILE
Jonathan Thomsen