Michael Austin Troyer
Cypress,TX
Summary
Hardworking and passionate professional with strong organizational skills eager to learn and grow within the organization. Successful at managing multiple priorities with a positive attitude. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Field Quality Assurance Specialist
Amazon Logistics
11.2021 - Current
- Solve complex challenges with last mile delivery in assigned territory.
- Partner with Regional Managers in the ACES organization, Operations Managers, and external property managers to ensure timely delivery of goods from our facilities to our end customers.
- Identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon's ability to deliver directly to customers through its network of 3rd party vendors.
- Respond to high level escalations from external property managers as well as individual customers, deep dive and conduct thorough research into the source of the issue and give solutions to help prevent the issue from repeating itself.
Team Lead
Chic-Fil-A
03.2023 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Team Member
Chic-Fil-A
12.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Delivery Station Warehouse Associate
Amazon Logistics
08.2020 - 11.2021
- Induct and Stow packages coming from the Sort Center.
- Achieve optimal induct and stow rates.
- Pick and stage routes in the corresponding staging location.
- Supported PA in overseeing Load-Out.
- Labor track associates, audit vehicles, problem solve and deep dive routes for any issues.
- Assist drivers with routes, prioritizing routes at risk.
- Track pull in, pull out, and load times through our wave tracker process to ensure complete and accurate OTD metrics.
- Follow and champion standard work and safety protocols.
Operations Coordinator
Southwestern Roofing
06.2015 - 07.2020
- Collaborated with sales managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05.2012
Skills
- Detail Oriented
- Quality Assurance
- Analytical Thinking
- Problem-solving skills
- Team Collaboration
- Customer Service
- Team Leadership
- Project Management
Timeline
Team Lead
Chic-Fil-A
03.2023 - 08.2023
Team Member
Chic-Fil-A
12.2022 - 03.2023
Field Quality Assurance Specialist
Amazon Logistics
11.2021 - Current
Delivery Station Warehouse Associate
Amazon Logistics
08.2020 - 11.2021
Operations Coordinator
Southwestern Roofing
06.2015 - 07.2020
High School Diploma -
Cypress Falls High School