Kendrick Otto
DAYTON
Summary
Dedicated Driver experienced in customer service and team coordination. Delivered high customer satisfaction through effective mentoring of new drivers and optimization of delivery processes. Committed to continuous learning and contributing to team success while demonstrating strong analytical, communication, and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Delivery Driver
DoorDash
Dayton, OH
06.2019 - Current
- Delivered food orders efficiently, ensuring timely and accurate service to customers.
- Navigated optimized routes using GPS technology to minimize delivery times.
- Maintained high customer satisfaction ratings through professional communication and service.
- Assisted in training new drivers on delivery protocols and best practices.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Painter/Team Leader
Otto's Painting
Kettering, OH
10.2005 - Current
- Led painting projects, ensuring high-quality finishes and adherence to client specifications.
- Developed and implemented efficient painting processes, reducing project turnaround time.
- Mentored junior painters, providing guidance on techniques and safety protocols.
- Coordinated materials procurement, optimizing inventory levels for timely project completion.
- Collaborated with clients to assess needs, offering tailored color consultations and design solutions.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Improved customer relations through strong communication skills and attention to detail in all projects.
Auto Detailer
Dale's Auto Sales
Dayton, OH
04.2000 - 10.2005
- Managed comprehensive vehicle detailing processes, ensuring high standards of cleanliness and presentation.
- Trained and mentored junior detailers on effective techniques and safety protocols.
- Implemented quality control measures to enhance customer satisfaction and maintain service excellence.
- Optimized workflow by coordinating tasks among team members for efficient operations.
- Utilized advanced cleaning tools and products to achieve superior results in vehicle care.
- Developed training materials to improve skill sets of new hires in detailing processes.
- Conducted regular inspections to identify maintenance needs and prevent equipment malfunctions.
- Fostered relationships with clients, leading to repeat business through exceptional service delivery.
- Washed cars and trucks daily for auto dealership.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Shined vehicle windows and windshields to remove water spots.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Manager
Subway
Kettering, OH
01.1998 - 10.1999
- Trained and mentored staff on operational procedures and customer service excellence.
- Supervised daily operations to ensure adherence to company standards and protocols.
- Developed schedules to enhance workforce efficiency during peak hours.
- Implemented inventory management techniques to minimize waste and optimize stock levels.
- Conducted performance evaluations, providing feedback for staff development and improvement.
- Collaborated with regional management to establish marketing initiatives that drive sales growth.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Subway Assistant Manager
Subway
Kettering, OH
09.1992 - 08.1994
- Led daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Developed staff schedules to optimize labor resources and meet customer demand.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Enhanced customer satisfaction through effective conflict resolution and service recovery strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Fairmont High School
Kettering, OH06-1995
Skills
- Valid Driver's license
- Safe driving
- Vehicle operation certification
- Map reading and navigation skills
- Delivery scheduling
- Order picking and processing
- Reliability
- Attention to detail
- Defensive driving
- Work efficiency
- Efficient loading techniques
- Delivery route optimization
- Route navigation technology
- GPS navigation systems
- Efficient delivery planning
- Inventory management techniques
- Routine vehicle maintenance
- Dependable and reliable
- Delivery documentation practices
- Team collaboration
- Customer communication strategies
- Physical stamina
- Positive attitude
- Customer engagement
- Endurance for delivery tasks
Timeline
Delivery Driver
DoorDash
06.2019 - Current
Painter/Team Leader
Otto's Painting
10.2005 - Current
Auto Detailer
Dale's Auto Sales
04.2000 - 10.2005
Manager
Subway
01.1998 - 10.1999
Subway Assistant Manager
Subway
09.1992 - 08.1994
High School Diploma -
Fairmont High School