Kendrick Palma
Bayonne,NJ
Summary
Knowledgeable and tested customer service professional with experience in retail and food service. A solid member of any team with a positive attitude and motivation to build and maintain customer satisfaction. Proven to work well under pressure and react to a changing situation at a moments notice.
Overview
3
3
years of professional experience
Work History
Cook
Hudson Greene Market
Jersey City, NJ
03.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cooked items quickly to complete order items together and serve hot.
Barista
Starbucks
Jersey City, NJ
10.2021 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Recommended products based on an understanding of individual customer needs and preferences.
Grill Cook
Chipotle Mexican Grill
Jersey City, NJ
07.2021 - 10.2021
- Prepared all hot food for main line and digital orders
- Oversaw care and maintenance of kitchen equipment.
- Monitored line efficiency and implemented improvements for increased productivity.
Customer Service Representative
Walgreens
Bayonne, NJ
03.2021 - 08.2021
- Photo Technician
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
CVS Health
Jersey City, NJ
09.2018 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Bayonne High School
06.2022
Skills
- Customer Service
- Sales Experience
- Food Preparation
- Barista Experience
- Cash Handling
- Order and Refund Processing
- Understanding Customer Needs
Timeline
Cook
Hudson Greene Market
03.2022 - Current
Barista
Starbucks
10.2021 - 03.2022
Grill Cook
Chipotle Mexican Grill
07.2021 - 10.2021
Customer Service Representative
Walgreens
03.2021 - 08.2021
Customer Service Associate
CVS Health
09.2018 - 07.2020
High School Diploma -
Bayonne High School
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