Kendrick Pearson

I started out as a Front Desk Representative but have been recently promoted to Front Desk Supervisor. This current role that i hold consist of me

• Running reports detailing daily guest numbers, accounting expenses and income and room service usage.
• Greet visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Prepared weekly employee work schedules for team members.
• Oversee all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
• Train new staff on correct procedures, compliance requirements and performance strategies.

• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Regulated pricing, inventory count and supply during shift hours.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Worked with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• I also worked with individuals that needed to resolve debt that was still owed come with a solution to get it resolved.

• Trained team members in successful strategies to meet operational and sales targets.
• Controlled shrinkage [Number]% through successful inventory management and stock rotation strategies.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Maintained transaction security by verifying payment cards against identification.
• Prepared weekly employee work schedules for team members.
• Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Promoted importance of security and customer tracking to minimize store losses.