KENDRICK WILLIAMS
Statesboro
Summary
Adaptable and resourceful with a positive outlook and knack for troubleshooting technical issues. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.
Overview
3
3
years of professional experience
Work History
Associate IT Technician
Rooms To Go
03.2025 - Current
- Deliver on-site technical support, quickly diagnosing and resolving hardware, software, and network issues.
- Build strong relationships with end users and leadership to ensure a positive, reliable IT support experience.
- Support and troubleshoot servers, network equipment, workstations, peripherals, POS systems, and A/V devices.
- Perform routine site visits to proactively address issues and adapt to department-specific technology needs.
- Manage hardware inventory, including tracking, replacements, and compliant disposal.
- Collaborate with the service desk and regional leadership to resolve issues and improve technology utilization.
- Prioritize and close service requests within SLA timelines, while maintaining high service standards.
IT Analyst
IAC Group
08.2024 - Current
- Manage IT purchasing, ensuring cost-effective vendor selection and solutions.
- Provide first and second-level support, minimizing downtime through prompt issue resolution, while working within the Nysys system.
- Coordinate IT readiness for new model launches, aligning tech with production goals.
- Lead IT projects from planning to execution, ensuring timely delivery of milestones.
- Identify and implement system efficiencies, optimizing processes to meet business objectives.
IT Specialist I
Lear Corporation
03.2023 - 06.2024
- Delivered technical support, ensuring system availability and user satisfaction.
- Managed IT purchases, optimizing service efficiency and cost-effectiveness.
- Configured hardware, deploying systems within scheduled maintenance windows.
- Supported production systems, resolving issues promptly to maintain operations.
- Streamlined IT infrastructure operations by implementing system-wide security protocols and managing critical hardware deployments across multiple production environments.
- Led comprehensive technical support operations, resolving complex system issues and maintaining optimal performance of enterprise-wide computer networks.
Internship
TechSavvy Computer Services
08.2022 - 12.2022
- Maintained network security and ensured compliance with security policies and procedures.
- Developed and administered a virtual environment to support 7,000 Windows Servers customers.
- Provided 1st level hardware support including contact with vendors to perform repair and warranty maintenance.
- Installed, configured, and managed wired networks, wireless networks, and VoIP Phones systems.
- Set up and managed policy of the hybrid infrastructure of Azure Active Directory and Active Directory in Windows Server.
- Installed and tested Optical Network Terminals.
Education
B.S. - Information Technology
Georgia Southern University
Statesboro, Georgia12.2022
Skills
- Microsoft Office, Network Security, IT Documentation, Hardware, Remote Support, Azure, Active Directory, Windows Server, System Integration, User Training, Data Recovery, Virtualization, Network Monitoring, Technical support, Software configuration, Hardware installation
ADDITIONAL INFORMATION
- LEADERSHIP EXPERIENCE
- Minority Advisement Program, Sponsor
- NAACP, Community Service Chair
- University Programming Board, Event Coordinator
- Collegiate 100 Men, Parliamentarian
- Men of Vision and Excellence, General Member
- Association of Information Technology Professionals, General Member
Timeline
Associate IT Technician
Rooms To Go
03.2025 - Current
IT Analyst
IAC Group
08.2024 - Current
IT Specialist I
Lear Corporation
03.2023 - 06.2024
Internship
TechSavvy Computer Services
08.2022 - 12.2022
B.S. - Information Technology
Georgia Southern University