Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Overview
6
6
years of professional experience
Work History
Team Associate
Walmart
Jackson , MI
10.2023 - Current
Assisted in the development of team strategies and goals.
Provided customer service to clients, including resolving complaints and answering inquiries.
Maintained inventory records and tracked deliveries.
Assessed customer feedback to improve services provided by the team.
Tracked project progress and created reports for management review.
Advised customers on best practices when using products developed by the team.
Developed positive customer relationships through friendly greeting and excellent service.
Continuous Improvement Specialist
Rocket Mortgage
Detroit, MI
07.2020 - 08.2021
Participated in cross-functional teams to identify and implement process improvements.
Monitored key performance indicators to assess the effectiveness of continuous improvement initiatives.
Designed experiments using design of experiment methodology for testing alternative solutions for process improvements.
Developed documentation standards that ensured accurate data capture during process improvements activities.
Assisted in creating a culture of continuous learning by providing feedback on operational successes and failures and identifying potential areas of opportunity.
Regional Trainer
Lazy Dog Restaurant & Bar
Roseville , CA
10.2017 - 02.2020
Conducted regional training sessions for new hires and existing employees.
Developed and implemented training plans based on organizational goals and objectives.
Provided feedback to participants regarding their performance during the training sessions.
Implemented best practices for delivering high-quality instruction through various mediums such as online videos or live demonstrations.
Identified potential issues related to instructional methods used by trainers and took corrective measures accordingly.