Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver

Kendrish Aponte

Davenport Fl,FL

Summary

Versatile and achievement-oriented professional with a background at Domino's Pizza Inc. where customer service excellence and stress management aptitude were honed. Expertise in safe driving practices, enhancing operational efficiency, and ensuring customer satisfaction. Strong teamwork and collaboration skills contribute to significant improvements in workplace productivity and service delivery.

Overview

16
16
years of professional experience

Work History

CSR

Dominos Pizza Inc.
03.2009 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

P&D Driver

Comfort House Rentals
10.2022 - Current
  • Ensured compliance with all local, state, and federal transportation regulations throughout daily operations.
  • Supported team members in maintaining a high level of efficiency within the department.
  • Participated in ongoing training sessions to stay current on industry best practices and safety regulations.
  • Maximized vehicle capacity by strategically organizing cargo for optimal space utilization.
  • Collaborated with dispatchers to effectively manage daily schedules and prioritize deliveries based on urgency.
  • Provided excellent customer service by addressing inquiries and resolving delivery issues promptly.
  • Contributed to warehouse operations as needed, assisting with inventory management and order preparation.
  • Reduced instances of damaged goods through careful handling during loading and unloading processes.
  • Maintained a clean driving record while ensuring the safe transportation of goods.
  • Assisted with loading and unloading of cargo, ensuring proper handling to prevent damage.

Shift Leader

Dominos Pizza Inc.
03.2009 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Delivery Driver

Dominos Pizza Inc.
03.2009 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Pump Truck Operator

Comfort House Rentals
10.2022 - 11.2024
  • Established trust among colleagues, supervisors, and clients by consistently delivering high-quality service and maintaining a strong work ethic.
  • Assisted in training new hires on proper pump truck operation, resulting in a safer and more efficient workforce.
  • Ensured job site safety by adhering to company guidelines and OSHA standards during all operations.
  • Developed strong working relationships with team members, leading to increased productivity on the job site.
  • Maximized equipment longevity through proper handling and operation of pump trucks according to manufacturer specifications.
  • Met or exceeded all safety requirements on job sites, minimizing the risk of accidents and injuries during pump truck operation tasks.
  • Enhanced pump truck efficiency by performing regular maintenance and timely repairs.
  • Successfully completed multiple projects within tight deadlines while maintaining high quality workmanship.
  • Reduced downtime with proactive equipment inspections and preventative maintenance tasks.

Tow Truck Operator

AATR Orlando
04.2021 - 10.2022
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Completed preventive maintenance checks and basic repairs to vehicles.

Assistant Store Manager

Dominos Pizza Inc.
03.2010 - 04.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Grower

Roseville Hemp Farms
02.2009 - 05.2013
  • Developed effective pruning strategies, leading to healthier plants with increased fruit set and yields.
  • Enhanced crop yield by utilizing advanced growing practices and maintaining optimal environmental conditions.
  • Coordinated effectively with sales representatives to forecast crop availability accurately and meet customer demands consistently.
  • Educated employees and members of public on plant biology and health.

Education

High School Diploma - Agriculture

Apopka High School
Apopka
05.2013

Skills

  • Safe driving practices
  • Commercial driver's license
  • Defensive driving techniques
  • Flexible schedule availability
  • Load securing proficiency
  • Vehicle inspection
  • Accident prevention
  • Physical stamina and strength
  • Logbook maintenance
  • Adherence to regulations
  • Hazardous materials handling
  • Basic mechanical skills
  • Stress management aptitude
  • GPS navigation mastery
  • Fuel efficiency
  • Problem-solving capacity
  • Emergency response readiness
  • Route planning expertise
  • Truck maintenance
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

P&D Driver

Comfort House Rentals
10.2022 - Current

Pump Truck Operator

Comfort House Rentals
10.2022 - 11.2024

Tow Truck Operator

AATR Orlando
04.2021 - 10.2022

Assistant Store Manager

Dominos Pizza Inc.
03.2010 - 04.2021

CSR

Dominos Pizza Inc.
03.2009 - Current

Shift Leader

Dominos Pizza Inc.
03.2009 - Current

Delivery Driver

Dominos Pizza Inc.
03.2009 - Current

Grower

Roseville Hemp Farms
02.2009 - 05.2013

High School Diploma - Agriculture

Apopka High School

Similar Profiles

CREATE PROFILE
Kendrish Aponte