LaSandra Charles
Hopewell,VA
Summary
Adept at navigating both city and non-city terrains, I enhanced customer satisfaction through punctuality and reliable service during my tenure at Lyft. My expertise in time management and safe driving practices, coupled with a flexible schedule, consistently met employer expectations, achieving a notable improvement in delivery efficiency. Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results. Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.
Overview
10
10
years of professional experience
Work History
CSR
TCB Communications
12.2024 - Current
Driver
Lyft
06.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Deli Associate
Food Lion
05.2019 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Mail Sorter
USPS Distribution Center
11.2018 - 04.2019
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
- Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Improved overall workplace safety through proper handling of hazardous materials and packages.
- Contributed to a reduction in lost or misplaced mail through diligent tracking and record-keeping procedures.
- Evaluated mail trays to determine proper placement.
Heat Sealer
CINTAS, Professional Uniform and Facility Services
02.2015 - 11.2017
- Provided training to new team members on proper sealant application methods, contributing to their rapid integration into the workforce.
- Achieved consistent sealing quality by following standard operating procedures and guidelines.
- Resolved sealing issues promptly, minimizing downtime and maintaining productivity levels.
- Improved production efficiency through proper maintenance and calibration of sealing equipment.
- Reduced waste by reusing or recycling materials whenever possible during the sealing process.
- Ensured product integrity by conducting thorough inspections of sealed items before packaging.
- Collaborated with team members to streamline the sealing process, reducing overall production time.
- Contributed to a positive work environment by collaborating effectively with colleagues across different departments involved in the manufacturing process.
- Received recognition from supervisors for consistently meeting tight deadlines without sacrificing quality standards in the sealing process.
- Participated actively in regular safety meetings, ensuring adherence to company policies regarding safe work practices around hazardous materials or machinery related to sealing operations.
- Delivered high-quality seals by accurately measuring and cutting materials according to project specifications.
Education
Associate of Applied Science - Medical Assistant
RSHT
Chester, VA06-2009
Skills
- Customer Service
- Time Management
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- Punctuality
Accomplishments
I accomplished taking online courses. I took Bookkeeping online and finished and i took Physical Therapy assistant online and I finished this as well. I did this while working a full time job and raising a son, it means alot because it wasn't easy but it was done.
Hobbies and Interests
- Baking
- Watching Movies and TV Shows
- Music
- Cooking
- Documenting and sharing travel experiences.
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Dancing
- Animal Care
- I enjoy cooking for friends and family gatherings.
- Fashion and Style
- I have a passion for photography and editing photos.
- I participate in various sports activities for physical activity, camaraderie, and personal growth.
- Food Blogging
- Historical Exploration
- Drawing and Painting
- Cake Decorating
- Dance
- Road Trips
Timeline
CSR
TCB Communications
12.2024 - Current
Driver
Lyft
06.2019 - Current
Deli Associate
Food Lion
05.2019 - Current
Mail Sorter
USPS Distribution Center
11.2018 - 04.2019
Heat Sealer
CINTAS, Professional Uniform and Facility Services
02.2015 - 11.2017
Associate of Applied Science - Medical Assistant
RSHT
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