Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENDRISS TREMBLE

Pinson,Al

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Contact Center Specialist

Protective
06.2021 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on company systems, form completion and access to services.

BRANCH MANAGER/AVP

PNC BANK
06.2019 - 06.2021
  • Effectively managed team to achieve over 100% goal in sales metrics (deposit growth, lending, investment, and business solutions)
  • Developed and improved both business and retail customer relations by building a service driven environment and an effective teller line, resulting in an 20% increase in appointment setting overall for the branch
  • Lead staff through development plans that resulted in career growth and promotions
  • As the Branch Business Banker, I assisted clients with business needs such as Treasury Management, Merchant Services, and Business Lending.
  • Represented bank at community events to establish strong ties and promote business.
  • Upheld stringent bank standards for loans, money handling and legal considerations.

BRANCH MANAGER

FSSR, ABM, REGIONS BANK
10.2015 - 06.2019
  • Planned and participated in community events to impact financial literacy and household growth
  • Trained and developed staff in areas of deposit growth, lending, operations, and small business acumen
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.

Education

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BUSINESS LEADERSHIP ACADEMHY

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JEFFERSON STATE COMMUNITY COLLEGE

Skills

  • 18 years of Retail Management Experience
  • 6 years of Financial/Banking Management
  • Business Acumen
  • Lending
  • Account Management
  • Training and Development
  • Problem Resolution
  • System Documentation

Timeline

Contact Center Specialist

Protective
06.2021 - Current

BRANCH MANAGER/AVP

PNC BANK
06.2019 - 06.2021

BRANCH MANAGER

FSSR, ABM, REGIONS BANK
10.2015 - 06.2019

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BUSINESS LEADERSHIP ACADEMHY

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JEFFERSON STATE COMMUNITY COLLEGE

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