Kendry Franco
New York,NY
Summary
Team-oriented and seasoned laborer recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Specialist
Securitas Security Services USA
New York, NY
07.2024 - Current
- Conducted security assessments of computer networks and systems to identify potential vulnerabilities.
- Enforced access control measures in accordance with established procedures.
- Provided courteous reception services to all who enter the facility premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Specialist
Apple
New York, NY
07.2022 - 01.2023
- Pulled requested items from shelves based on requisitions submitted by departments or staff members.
- Provided timely assistance to customers seeking information on product availability and delivery.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Efficiently processed transactions with exceptional customer service.
Barista Shift Supervisor
Le Pain Quotidian
New York, NY
04.2021 - 10.2022
- Maintained a clean and well-stocked work area throughout shifts.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a polite and professional manner.
- Promoted a collaborative work environment, fostering positive team morale.
- Cultivated a culture of teamwork, creativity and excellence by encouraging baristas to think out-of-the-box for improving customer service.
Education
Associates Degree - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NY03-2018
Skills
- CCTV Monitoring
- Professionalism
- Access management
- Customer Service
- Attention to Detail
- Adaptable and Flexible
- Multitasking
Certification
- CPR and First Aid Certification
- NYS Guard License
- F-02 Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Security Specialist
Securitas Security Services USA
07.2024 - Current
Specialist
Apple
07.2022 - 01.2023
Barista Shift Supervisor
Le Pain Quotidian
04.2021 - 10.2022
Associates Degree - Business Administration
Borough of Manhattan Community College of The City University of New York
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