Kendy Sumlin
Stockbridge,GA
Summary
Recent graduate with a Bachelor’s degree in Business Administration seeking a Human Resources Specialist position. Strong organizational, communication, and interpersonal skills. Adept at supporting HR functions including recruitment, onboarding, employee relations, and administrative processes. Eager to contribute to a dynamic HR team and grow within the field through continuous learning and hands-on experience. Recognized for being detail-oriented, proactive, and committed to fostering a positive workplace culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Service Specialist Foster Care/CPS Investigator
Department of Children and Family Services
Atlanta, GA
09.2024 - Current
- Managed caseloads efficiently, maintaining accurate records and meeting all deadlines for reporting requirements.
- Navigated complex legal systems effectively by working closely with attorneys to ensure proper representation for children involved in court proceedings.
- Advocated for children''s best interests in court proceedings, presenting clear documentation of case findings and recommendations.
- Provided crisis intervention services during emergency situations, offering immediate support and coordinating necessary resources.
- Improved child and family outcomes by conducting thorough assessments and developing comprehensive case plans.
- Reduced the risk of abuse or neglect through proactive monitoring visits to homes, schools, and other relevant settings.
- Documented data and completed accurate updates to case records.
- Developed and implemented strategies to reduce and prevent family conflict.
Station Agent
MARTA
Atlanta, GA
10.2023 - 11.2023
- Developed comprehensive knowledge of fare structures, policies, and procedures to effectively assist customers in making informed decisions regarding their travel plans.
- Streamlined daily operations by coordinating with train crews to facilitate smooth boarding processes for passengers.
- Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
- Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
- Successfully addressed emergency situations by following established protocols and working closely with relevant authorities to ensure passenger safety at all times.
- Increased operational efficiency by managing ticket sales, validating passes, and ensuring proper fare collection.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
City Carrier Assistant
United States Postal Service
Atlanta, GA
04.2021 - 07.2021
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Streamlined route planning by utilizing GPS devices and mapping tools for efficient navigation.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06-2024
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06-2023
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
Certification
- Certified Foster Care Essential, Department of Children and Family - 2024
- Certified Child Protective Services Essential, Department of Children and Family - 2024
Languages
Spanish
Native or Bilingual
Timeline
Social Service Specialist Foster Care/CPS Investigator
Department of Children and Family Services
09.2024 - Current
Station Agent
MARTA
10.2023 - 11.2023
City Carrier Assistant
United States Postal Service
04.2021 - 07.2021
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science - Business Administration
Colorado Technical University