Kendyl Ainsworth
Cibolo,Tx
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blubonnet Bunk'n Biscuit
02.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Developed comprehensive knowledge of products to provide accurate information and recommendations.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Animal Care Attendant
Bluebonnet Bunk'n Biscuit
11.2021 - Current
- Provided daily care and enrichment for various animal species, ensuring their well-being and comfort.
- Maintained cleanliness of animal play areas and kennels, adhering to health and safety standards.
- Assisted with feeding schedules, monitoring food intake and dietary needs for optimal nutrition.
- Trained new staff on proper animal handling techniques and safety protocols.
- Monitor animal health, and report any concerns to pet parents, and management.
- Coordinated with team members to schedule care routines, optimizing workflow efficiency.
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Enhanced customer service experience by educating pet owners on care practices and facility services.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
Sales Associate
Target
07.2021 - 03.2023
- Assisted customers in locating products and provided recommendations to enhance shopping experience.
- Managed point-of-sale transactions efficiently while ensuring accuracy in cash handling.
- Trained new team members on merchandise presentation and customer service protocols.
- Collaborated with team to maintain inventory levels and replenish shelves promptly.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Daycare Teacher
Brighter Futures Learning Center
02.2020 - 02.2021
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a safe, nurturing environment promoting social, emotional, and cognitive development.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Oversaw classroom activities ensuring adherence to educational standards and safety protocols.
- Evaluated individual children's progress through observations and assessments, tailoring approaches as needed.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Education
Bachelor of Science - Nursing
Galen College Of Nursing
San Antonio, TX03-2026
Associate of Science - Health Sciences
Northeast Lakeview College
Universal City, TX05-2023
Skills
- Customer relationship management
- Problem resolution
- Conflict resolution
- Effective communication
- Empathy in care
- High-stress management
- Health and safety compliance
- Clinical judgment
- Critical thinking
- Attention to detail
- Compassionate and caring
- CPR/AED
Timeline
Customer Service Representative
Blubonnet Bunk'n Biscuit
02.2022 - Current
Lead Animal Care Attendant
Bluebonnet Bunk'n Biscuit
11.2021 - Current
Sales Associate
Target
07.2021 - 03.2023
Daycare Teacher
Brighter Futures Learning Center
02.2020 - 02.2021
Bachelor of Science - Nursing
Galen College Of Nursing
Associate of Science - Health Sciences
Northeast Lakeview College