Kendyl McCollister
Sevierville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Service-oriented Management Trainee focused on maintaining consistent record of achievement in multiple areas of operations. Demonstrated record of offering superior service to customers and staff. Proven history of detailed work and fast learning. Licensed massage therapist with several- year background treating clients with various massaging techniques. Ambitious, friendly and knowledgeable in aromatherapy, reflexology, herbal wraps and stress management techniques. Passionate about making difference in clients' lives and restoring function from pain and injuries.
Overview
7
7
years of professional experience
Work History
Massage Therapist
Riverstone Resort and Spa
Pigeon Forge, Tennessee
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted client assessments to determine appropriate massage methods based on individual needs and preferences.
- Personalized massage services to craft customized sessions.
Massage Therapist
Fox Place Salon and Spa
Gatlinburg, Tennessee
02.2024 - Current
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
Lead Youth Care Worker
The Parton Home
Ormond Beach, FL
08.2024 - 12.2024
- Encouraged positive behaviors through role modeling, mentorship, and reward systems.
- Facilitated life skills training sessions, including financial literacy and job readiness.
- Documented child progress, reporting extreme changes in behavior.
- Supervised daily activities and ensured a safe environment for all youth.
- Engaged in continuous professional development to stay informed on best care practices.
- Maintained cleanliness of youth facilities and rooms.
Waittress
Flapjack Family Restaurant
Gatlinburg, TN
05.2018 - 07.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Massage Therapist
Massage By Natalie & co.
Palm Coast , Florida
09.2023 - 02.2024
- Performed various massage techniques including deep tissue, Swedish, and hot stone to promote relaxation and alleviate muscle tension.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Completed in-depth training in massage practices and used latest techniques for best results.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
Home Health Aide
Susan Carr
Gatlinburg, TN
06.2022 - 07.2023
- Assisted clients with bathing, dressing and incontinence care.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Helped client with medication self-administration.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Bartender
Tennessee Cider Company
Gatlinburg, TN
06.2022 - 10.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Game Management
Milligan University
Elizabethton, TN
08.2019 - 05.2022
- Responded to advanced issues with professional and relationship-focused approach.
- Worked NAIA college soccer, volleyball, and baseball games.
- Had professional training for college volleyball line judging.
Education
License of Massage Therapy - Massage Therapy
Arbor College of Massage Therapy
Knoxville, TN06.2023
Bachelor of Science - Psychology
Milligan College
Elizabethton, TN05.2022
High School Diploma -
Gatlinburg Pittman High School
Gatlinburg, TN05.2018
Skills
- Schedule management
- Customer Service
- Resource utilization
- Procedural improvements
- Communications Strategy
- Talent Management and Staffing
- Program Monitoring
- Massage equipment knowledge
- Pain management
- Hot stone massage
- Swedish massage
- Reflexology
- Relationship building and management
- Client retention
- Treatment Planning
- Psychology
- Anatomy knowledge
- Social skills
Accomplishments
- Pitcher of the Milligan University softball team
- Milligan University softball National Champion team in 2020.
- Graduated Summa cum laude from Abor College of Massage Therapy
Timeline
Lead Youth Care Worker
The Parton Home
08.2024 - 12.2024
Massage Therapist
Riverstone Resort and Spa
04.2024 - Current
Massage Therapist
Fox Place Salon and Spa
02.2024 - Current
Massage Therapist
Massage By Natalie & co.
09.2023 - 02.2024
Home Health Aide
Susan Carr
06.2022 - 07.2023
Bartender
Tennessee Cider Company
06.2022 - 10.2022
Game Management
Milligan University
08.2019 - 05.2022
Waittress
Flapjack Family Restaurant
05.2018 - 07.2024
License of Massage Therapy - Massage Therapy
Arbor College of Massage Therapy
Bachelor of Science - Psychology
Milligan College
High School Diploma -
Gatlinburg Pittman High School
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