Kendyl Sonnenberg
Logan
Summary
Versatile and dynamic, with a proven track record at Utah State University, USU, enhancing student fitness outcomes and satisfaction through expert group instruction and motivational support. Excelled in high-pressure environments, demonstrating exceptional customer service and conflict resolution skills. Achieved significant improvements in operational efficiency and customer satisfaction across varied roles.
Overview
7
7
years of professional experience
Work History
Fitness Instructor
Utah State University, USU
01.2025 - Current
- Educated students on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped students reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with students, resulting in increased student satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
Shift Lead Manager
Five Guys Burger And Fries
09.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- counted tell and made deposits
Personal Shopper
Walmart
01.2022 - 08.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Receiving Associate
Burlington Coat Factory Distribution Center
08.2021 - 12.2021
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- priced softlines and stocked them
Cashier
Goodwill
01.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lifeguard
C.W. Avery Family YMCA
04.2018 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Kinesiology
Utah State University
Logan, UT05-2026
High School Diploma -
Plainfield North High School
Plainfield, IL05-2021
Skills
- Strength training
- Group instruction
- Fitness assessments
- Functional training
- Customer service
- Customer assistance
- Patience and empathy
- Time management skills
- Cash handling
- Conflict resolution
Timeline
Fitness Instructor
Utah State University, USU
01.2025 - Current
Shift Lead Manager
Five Guys Burger And Fries
09.2022 - Current
Personal Shopper
Walmart
01.2022 - 08.2022
Receiving Associate
Burlington Coat Factory Distribution Center
08.2021 - 12.2021
Cashier
Goodwill
01.2021 - 07.2021
Lifeguard
C.W. Avery Family YMCA
04.2018 - 08.2018
Bachelor of Science - Kinesiology
Utah State University
High School Diploma -
Plainfield North High School
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