Kendyll Kowalski
Munroe Falls,OH
Summary
Proven track record at Huntington National Bank, excelling in customer service and multitasking. Enhanced client satisfaction and sales through effective communication and problem-solving. Demonstrated proficiency in computer skills and team collaboration, consistently surpassing performance metrics. Achieved notable increases in client engagement by leveraging financial product knowledge and personalized service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Service Chat Specialist
Huntington National Bank
Akron, OH
02.2022 - Current
- Supported sales initiatives by up-selling or cross-selling relevant products/services where appropriate within the context of the chat conversation.
- Prevented potential fraud by identifying suspicious activities or patterns during client interactions within the chat platform.
- Maintained up-to-date knowledge on company products, services, policies, and procedures to provide accurate information during chat sessions.
- Participated in training sessions to enhance proficiency in new systems or updates within the organization''s software tools used for chatsupport.
- Streamlined communication processes, utilizing prepared scripts and templates for common queries in the chat interface.
- Ensured compliance with data privacy regulations while collecting necessary customer information during chat interactions.
- Exceeded performance metrics consistently by maintaining a high level of productivity and quality assurance in chat interactions.
Customer Experience Banker
Huntington National Bank
Stow, OH
04.2021 - 02.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Education
Bachelor Of Science - Psychology
Kent State University
Kent, OHSkills
- Customer Service
- Multitasking
- Computer Skills
- Team Collaboration
- Decision-Making
- Data Entry
Timeline
Customer Service Chat Specialist
Huntington National Bank
02.2022 - Current
Customer Experience Banker
Huntington National Bank
04.2021 - 02.2022
Bachelor Of Science - Psychology
Kent State University