Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kene Bryant

Riviera Beach,FL

Summary

Adept Installation and Service Technician with a proven track record at enhancing customer satisfaction through expert equipment installations and services. Demonstrated mastery in telecommunications and exceptional customer service, effectively mentoring new technicians and reducing return visits by ensuring quality and safety. Skilled in both teamwork and adaptability, consistently meeting and exceeding company standards.

Overview

24
24
years of professional experience

Work History

Installation and Service Technician

Comcast, Xfinity
04.2000 - 06.2024
  • Installed and configured new equipment and systems according to company standards.
  • Enhanced customer satisfaction by efficiently installing and servicing various technical equipment.
  • Demonstrated expertise in a wide range of technical systems, allowing for seamless integration into diverse work environments.
  • Minimized return visits by performing thorough quality checks after completing each installation or repair job.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
  • Managed equipment inventory, ensuring the availability of necessary parts and supplies for timely installations and repairs.
  • Served as mentor to new technicians, sharing best practices and technical knowledge to elevate team performance.
  • Installed advanced security systems for increased safety, following strict compliance with industry standards.
  • Skilled at working independently and collaboratively in a team environment.
  • Fostered culture of safety, leading by example and ensuring adherence to all regulatory requirements.

Education

High School Diploma -

Palm Beach Lakes Community High School
West Palm Beach, FL
1996

Skills

  • Field Service
  • Equipment Installation
  • Customer Service
  • System Maintenance
  • Network configuration
  • Troubleshooting skills
  • Telecommunications
  • Teamwork and Collaboration
  • Adaptability
  • Professionalism
  • Specialty tools
  • Following safety practices

Accomplishments

  • Achieved promotion to Advanced CommTech level 4 by completing task and achieving required metrics with accuracy and efficiency.

Timeline

Installation and Service Technician

Comcast, Xfinity
04.2000 - 06.2024

High School Diploma -

Palm Beach Lakes Community High School
Kene Bryant