Jimmy Rojas
Elk Grove,CA
Summary
Customer-focused satellite, cable and telecommunications professional with over 23 years of leading and contributing to projects designed to enhance cable and satellite systems functionality and end-user productivity. Proven capability to carry out challenging issues, analyze viable alternatives, and provide modern solutions.
Overview
36
36
years of professional experience
Work History
Installation and Service Technician
Hunter-Cole LLC
02.2023 - Current
- Increased team productivity by providing on-the-job training to junior technicians in installation and repair procedures.
- Boost sales by recommending appropriate products based on customers'' technical needs and requirements.
- Consistently met or exceeded performance metrics including response times, first-time fix rates, and overall customer satisfaction scores.
- Reduced downtime for clients by promptly diagnosing and repairing system malfunctions.
- Inspected, evaluated and calibrated maintenance, repair and upgrades of existing equipment and systems.
- Worked with diverse types of weather and ground conditions.
- Minimized return visits by performing thorough quality checks after completing each installation or repair job.
Installation Technician
Insight Global
05.2022 - 02.2023
- Wrote, revised and installed maintenance procedures for Home alarm and Surveillance Camera installations.
- Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
- Checked, repaired and repacked survival equipment to meet specifications for each Job.
- Followed all company guidelines regarding safety procedures when out in field.
- In wall, custom wiring throughout each home and commercial property.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Senior Network Technician
Hughes Network Systems
01.2001 - 02.2020
- Monitoring a 24 hours a day/7 days a week/365 days a year Network Operations Center (NOC) with over 8,000 Chevron sites
- Ensuring Hughes Very Small Aperture Terminal (VSAT) equipment is corresponding correctly at all times with Chevron's network, and passing data to various sites
- Providing customer support to Chevron helpdesk and Hughes Network VSAT equipment
- Applying strong communication skills to troubleshoot and resolve network issues
- Troubleshooting outages on the VSAT network
- Supporting technicians in the USA and Canada with technical and installation problems.
Installation Specialist
Continental Cablevision - MediaOne - Comcast
01.1988 - 01.2001
- Commercial and Residential cable installations; plan and install equipment, troubleshoot errors, and maintain service records
- Specializing in: Cable TV, High-Speed Internet, Telephone Services, Multiple Room Installations, and Custom In-Walls
- Providing extraordinary customer service - with excellent communication skills
- Training Specialist for new and seasoned employees
- Applying extensive knowledge of the proper wiring and splicing of RG-6/CAT-5/RG-11, and telephone color codes for quick and efficient job completion rates
- Toning, installation, and proper arrangement of in-wall wires for single family and multi-dwelling units
- Telephone pole climbing lineman using Gaffs spikes - up to or over 28 feet high
- Working in confined spaces such as attics and crawl spaces
- Worked in dispatch for 3 years - routing technicians to trouble locations.
Education
No Degree -
Inglewood High School
Inglewood, CASkills
- Computer Proficiency
- Windows operating systems
- (PC) troubleshooting
- Maintenance and repair
- Smart phones, iPad, and various handheld devices
- Microsoft Office, including WORD, EXCEL, and Outlook
- CISCO routers - various servers
- LAN
- Network support
- Ethernet
- Help Desk
- WAN
- Active directory
- Problem analysis
- CCTV installation
- Field service
- Diagnostic testing
- Quality assurance
- System configuration
- System repairs
- Inventory management
- Electrical wiring
- Equipment installation
- Issue resolution
- Worksite safety
- Customer relations
- Troubleshooting skills
- CalOsha
- Exceptional customer service
- Efficient
- Professional Punctuality
- Seasoned in the field
- Traveling for work 50-90%
- Great driving record
Additional Information
- Exceptional verbal and written communication skills
- Knowledge of various test equipment, including, but not limited to: spectrum analyzers, satellite frequency testers, transponders, voltage meters, Ethernet-LAN test Equipment, coaxial cable test, network testing, phone and speaker cable testing equipment and fiber optic fusion splicing
- Attention to detail: Ability to verify proper working services before a job is completed. I have a unique ability to identify, and consequently extinguish, potential issues before they surface
- Excellent ability to install satellite dishes, including compass navigation and proper mounting of equipment
- Knowledge of CalOSHA regulations, and safety procedures and protocols
- Ability to obtain all necessary certifications when required
- Can adhere to all physical requirements of the position: can lift over 75 pounds; climb ladders up to and over 40 feet safely and securely; extensive knowledge of housing structures and can safely and efficiently work in tight spaces such as attics and crawl spaces.
Languages
English
Native or Bilingual
Spanish
Professional Working
Professional References
Mark Tanner
Network systems Manager
(707) 332-8717
Chris Kumar
Hunter Cole Manager
(916) 563-9298
Robert Kanedy
Insight Global Manager
(219)-310-0964
Timeline
Installation and Service Technician
Hunter-Cole LLC
02.2023 - Current
Installation Technician
Insight Global
05.2022 - 02.2023
Senior Network Technician
Hughes Network Systems
01.2001 - 02.2020
Installation Specialist
Continental Cablevision - MediaOne - Comcast
01.1988 - 01.2001
No Degree -
Inglewood High School