Kenedi Howard
Billings,MT
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Member Service Representative
CoVantage Credit Union
06.2021 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Teller
CoVantage Credit Union
04.2018 - 06.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Associates - Business Management, Marketing, Accounting, And HR
Northcentral Technical College
Wausau, WI01-2023
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Client Education
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
- Microsoft Office
- Microsoft Excel
- Document and Records Management
- Call Documentation
Affiliations
- United Way of Marathon County
Timeline
Member Service Representative
CoVantage Credit Union
06.2021 - 10.2024
Teller
CoVantage Credit Union
04.2018 - 06.2021
Associates - Business Management, Marketing, Accounting, And HR
Northcentral Technical College
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