Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenedra Jenkins

Mansfield,TX

Summary

A responsible and energetic candidate seeking to expand her horizons in healthcare management.

Overview

12
12
years of professional experience

Work History

Practice Manager

Kidsville Peds
09.2024 - Current
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Provided supervision and management to team of support personnel.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Ordered all office supplies and kept check on inventory levels.
  • Created and implemented organizational policies and procedures.
  • Addressed and remedied all patient or team member issues.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed close working relationships with front office and back office staff.
  • Oversaw accounting, budgeting, and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Implemented new electronic health record system, leading to increased efficiency in patient data management.
  • Identified opportunities for additional services or expansion within the practice based on market research analysis.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Supervised team of Number office personnel.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Collaborated with store manager to maintain daily operations.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Developed policies and procedures for effective pharmacy management.
  • Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Implemented new electronic health record system to improve record accuracy and accessibility.
  • Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.
  • Facilitated community outreach programs to promote health awareness and preventive care strategies.
  • Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
  • Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
  • Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
  • Conducted thorough market analysis to identify trends and opportunities for practice growth.
  • Streamlined communication between different departments, leading to more cohesive patient care.
  • Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
  • Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
  • Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
  • Conducted regular staff training sessions to ensure high levels of patient service and care.
  • Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
  • Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
  • Improved patient flow through office by redesigning check-in and check-out processes.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Center Manager

CareNow Urgent Care
03.2023 - 08.2024
  • Reported issues to higher management with great detail.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Managed work and performance of more than Number employees.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
  • Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
  • Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Processed payroll for over Number employees as part of sound human resources and financial management strategies.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
  • Directed daily operations at busy Type of business.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Conducted comprehensive market analysis to identify growth opportunities, leading to expansion of center services.
  • Enhanced center's online presence, creating engaging content that increased website traffic and client engagement.
  • Negotiated favorable contracts with suppliers, reducing operational costs while maintaining quality standards.
  • Tailored communication strategies to effectively reach different segments of center's audience, enhancing message impact.
  • Cultivated supportive and inclusive environment, enabling staff to thrive and deliver exceptional service to clients.
  • Managed center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.
  • Implemented rigorous health and safety protocols, significantly reducing incidents within center premises.
  • Streamlined center operations, achieving higher efficiency by redesigning workflow processes.
  • Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
  • Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
  • Facilitated community partnerships, leveraging local networks to enhance center's impact and visibility.
  • Improved team morale and cohesiveness by initiating regular team-building activities.
  • Developed and implemented marketing strategies to attract new clients and retain existing ones.
  • Developed and executed marketing strategy that broadened center's reach and attracted diverse client base.
  • Increased community engagement with center by organizing and promoting local events that resonated with community interests.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Enhanced team performance by implementing comprehensive training program tailored to individual skill sets.
  • Led cross-functional team to refine service delivery, resulting in heightened customer loyalty.
  • Spearheaded adoption of new scheduling system, facilitating smoother appointment setting process for clients.
  • Successfully navigated center through challenging period by adapting services to meet changing customer needs.
  • Drove innovation in service offerings, researching and implementing cutting-edge practices that set center apart from competitors.
  • Optimized resource allocation to meet fluctuating demands, ensuring smooth center operations without overstretching budget.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Clinic Office Manager

Urgent Care for Kids
09.2019 - 03.2023
  • Ordering Supplies: Take a detailed weekly inventory of both medical and office supplies, and subsequently order supplies based upon inventory thresholds and budget parameters by the EOD every Tuesday
  • Compliance Reports: Complete all reports by the 27th of each month and send to the Compliance Officer as well as Medical Director(s)
  • -Clinic KPI Accountability and Weekly Communication: Maintain accountability with clinic team on KPI’s—wait times, reviews, NPS (survey scores)
  • -Bank Deposits: Take deposits to the bank once the cash box exceeds $100 in profits beyond the allotted $100 minimum base cash box amount
  • (May not be completed during clinical hours.)
  • -Clinical Schedules: Work on the clinic schedule based on staffing availability
  • Scheduling request due from team members to office manager by the 10th of the month
  • Office manager to submit draft of schedule to HR and Director of Operations by the 15th of the month, and work with other office managers in region to build cohesive regional schedule
  • All schedules released and distributed at the clinic level by the office manager to the clinical team members by the 20th of the month
  • Clinic Errands: On an as needed bases
  • (i.e
  • Emergency trip to local store, special requests from corporate team, etc.) Clinic errands should only occur during a clinical shift if they are for an emergency
  • All other errands should occur outside clinical shifts
  • -Hiring: Consistently review resumes provided by Talent Acquisition Specialist (Recruiter) for all clinical positions and conduct second and third interviews appropriately
  • Meet all FTE (full time equivalent) requirements for individual clinic to appropriately staff clinic, consistently schedule employees
  • Organize Clinic: Ensure clinical flow is followed as put in place by Director of Operations, Medical Director, and/or COO
  • All clinics at Urgent Care for Kids follow same clinical flow and should be organized similarly for same store growth and brand consistency
  • Staff Meetings: Once a month conduct a team meeting that will include reviewing an emergency code
  • Use this time to go over new policies and procedures as well as coach team members on skills that need to be worked on
  • Team Member Counseling: Meet with team members to discuss items that he/she my need redirection on
  • If this is a skill related to their job function, HR and Director of Operations do not need to be looped in if it is the first or second time this person is receiving coaching
  • If it is a consistent skill error warranting a write-up, HR and Director of Operations need to be involved
  • If this is a handbook violation or personality conflict, HR and Director of Operations need to be involved
  • Clinic Visits: Visit the clinic on off-days occasionally to stay in communication with all team members and spot check clinic flow when the staff is not expecting management presence
  • Clinic Flow Vigilance: Watch clinic flow via EMR and online check-in software to spot check wait times, potential logjams, and inefficiencies
  • Discuss any discrepancies noticed with Director of Operations and COO to come to resolution
  • Travel covid tester- Travel during NCAA sports seasons did covid testing on college athletes and Pre-Olympic trials
  • Consists of any scheduled clinical shift worked as Receptionist, X-Ray Tech or Nurse
  • -Training of any team member during clinical hours/scheduled shifts
  • -Filling in for any team member call-in during clinical hours/scheduled shifts

Lead CMA/ Supervisor

Family HealthCare
05.2019 - 12.2020
  • Front Office Administration (telephone techniques, bookkeeping, filing, patient and Insurance billing, appointments, and Medical Records)
  • Taking Vital Signs
  • Vein puncture
  • Preparing and positioning patients for exams
  • Assist with Minor Surgical Procedures while maintaining sterile techniques
  • Injections
  • Patient education
  • Handling patient records
  • Sterilization
  • Next Gen EMR system
  • Perform EKG’s
  • Referrals

NRCMA

Cook Children’s Urgent Care centers
10.2018 - 04.2019
  • Taking Vital Signs
  • EMR user Epic, super user
  • Patient Education
  • Assist with Minor Surgical Procedures while maintaining sterile techniques
  • Administering medications
  • Running labs (Strep, Flu, RSV, MONO etc…)
  • Zero Harm Coach
  • Handling DME supplies paperwork
  • Telephone techniques
  • Lab results

NRCMA

Texas Health Resources Mid-Cities Family Care
01.2016 - 10.2018
  • Front Office Administration (telephone techniques, bookkeeping, filing, patient and Insurance billing, appointments, and Medical Records)
  • Taking Vital Signs
  • Vein puncture
  • Preparing and positioning patients for exams
  • Assist with Minor Surgical Procedures while maintaining sterile techniques
  • Injections
  • Patient education
  • Handling patient records
  • Sterilization
  • Epic User
  • Perform EKG’s
  • Referrals

Clinical manager/ Staff manager

Novant Health Float Pool
12.2012 - 12.2015
  • Front Office Administration (telephone techniques, bookkeeping, filing, patient and Insurance billing, appointments, and Medical Records)
  • Taking Vital Signs
  • Vein puncture
  • Preparing and positioning patients for exams
  • Assist with Minor Surgical Procedures while maintaining sterile techniques
  • Injections
  • Patient education
  • Handling patient records
  • Sterilization
  • Epic User
  • Perform EKG’s

Education

Associates degree - Medical assisting program

Concorde College
Arlington, Texas
10.2012

Angelo State University
01.2012

graduate -

Arlington High School
01.2010

Skills

  • 12 plus years in Medical Assisting
  • Proficient in computer navigation and phone operation
  • Skilled with Microsoft Office, Word and Outlook, Excel, Teams and PowerPoint
  • Always polite, pleasant and a team player
  • Extremely reliable
  • Knowledgeable in the use of office equipment
  • Phlebotomist certified
  • EKG certified
  • Certified in CPR/BLS
  • Medical terminology
  • ICD9-ICD10
  • CPT Codes
  • 50 typing speed per minute
  • 10 plus years in customer service
  • Chiropractic assistant

Timeline

Practice Manager

Kidsville Peds
09.2024 - Current

Center Manager

CareNow Urgent Care
03.2023 - 08.2024

Clinic Office Manager

Urgent Care for Kids
09.2019 - 03.2023

Lead CMA/ Supervisor

Family HealthCare
05.2019 - 12.2020

NRCMA

Cook Children’s Urgent Care centers
10.2018 - 04.2019

NRCMA

Texas Health Resources Mid-Cities Family Care
01.2016 - 10.2018

Clinical manager/ Staff manager

Novant Health Float Pool
12.2012 - 12.2015

Associates degree - Medical assisting program

Concorde College

Angelo State University

graduate -

Arlington High School

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Kenedra Jenkins