Kenedy Church
Denton
Summary
Dynamic professional with a proven track record in customer service and HIPAA compliance, honed at CareNow Urgent Care. Skilled in insurance verification and fostering positive customer relationships, demonstrated through effective problem-solving and attention to detail. Excelled in enhancing practice performance and training staff, showcasing a blend of technical proficiency and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
CareNow Urgent Care
06.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
Sales Associate
James Avery Artisan Jewelry
06.2021 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
J's Hallmark
11.2019 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
North Central Texas College
Denton05-2019
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Phone etiquette
- Registration and admissions
- Attention to detail
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Preceptor Certificate
Timeline
Patient Service Representative
CareNow Urgent Care
06.2023 - Current
Sales Associate
James Avery Artisan Jewelry
06.2021 - Current
Sales Associate
J's Hallmark
11.2019 - 06.2023
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Preceptor Certificate
High School Diploma -
North Central Texas College
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