Keneisha Greaves
Reservation agent
Bloomfield,NJ
Summary
To obtain a position in a company that will contribute to my growth and development.
Overview
10
10
years of professional experience
Work History
Reservation Agent
Arise Platform
Work Form Home, Us/canada
11.2023 - 04.2024
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Upsold additional services such as dining options, spa treatments.
- Resolved guest complaints by providing exceptional customer service.
- Provided customers with information on hotel services, amenities, and packages.
- Advised guests on local attractions and activities available nearby.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Researched and resolved customer issues.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Black Label Artist, Photographer
Holland America Line
Us, US
09.2018 - 10.2022
- Maintained an organized studio space, ensuring a conducive environment for artistic creation.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Communicated effectively with colleagues regarding deadlines, workflow processes and changes in scope of work.
- Edited and retouched images for various publications using Adobe Photoshop and Lightroom software.
- Enhanced existing digital images with additional layers, textures, filters and effects.
- Manipulated colors, brightness, contrast and other elements to enhance images.
- Maintained camera and photography equipment and performed repairs.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Selected and adjusted subjects, equipment, and lighting to achieve desired effects.
- Took pictures of individuals, families, and small groups in studio or on location.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained strong relationships with existing clients by providing excellent customer service.
Professional Photographer
Sandals South Coast
Westmoreland, JA
09.2016 - 08.2018
- Identified potential clients and negotiated contracts with them.
- Managed customer relations by responding promptly to inquiries or complaints related to photography services provided.
- Assisted in the set-up of lighting equipment and backdrops for photoshoots.
- Attended events such as weddings, parties, conferences. to capture moments through photographs.
- Coordinated with other photographers when working on projects together.
- Built strong relationships with customers by providing exceptional customer service.
- Designed unique concepts for photoshoots based on client specifications.
- Ensured that all equipment was functioning properly prior to shoots.
- Set up camera control equipment, stands, and tripods for shoots.
- Explained price and package details to customers.
Professional Photographer
Sandals Ocho Rios
Jamaica, Jamaica
04.2014 - 07.2016
- Collaborated with brides and grooms to create unique photographs that reflected their personalities and styles.
- Researched potential venues ahead of time to identify suitable shooting areas.
- Assisted with post-production activities such as color correcting images and retouching photos.
- Captured candid moments throughout the ceremony and reception.
- Stayed abreast of new developments in photography technology by attending workshops or seminars.
- Ensured proper safety protocols were followed while using photographic equipment on location.
- Advised clients on ideal locations for outdoor shoots based on weather conditions.
- Set up lighting equipment and other technical devices for each shoot.
- Created detailed wedding day timelines for photography sessions and ensured that all necessary photos were taken on schedule.
- Met with clients prior to weddings to discuss details about their event.
Social media and marketing manager
Nonsuch Falls & South sea park and Retirement Resort
- Researched competitors' activities on social media in order to stay ahead of the curve.
- Collaborated with other departments to create effective strategies across multiple channels.
- Created content for various social media platforms, including Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google
- Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
- Managed social media crisis situations, responding promptly and professionally to maintain brand reputation.
- Engaged directly with followers, responding to comments and messages to foster a positive community.
- Developed and maintained a social media content calendar, planning posts in advance to ensure consistent engagement.
Chef
Thacth Hill River park
- Adhered to budget guidelines when purchasing ingredients and equipment.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Trained new chefs on proper cooking techniques and menu items.
- Supervised team members during meal service to ensure accuracy of orders.
- Resolved customer complaints regarding food quality or service issues.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
Education
Diploma Health care/Child Care -
09.2012
Some College (No Degree) - Human Resources Management
Marben Academy
JamaicaSome College (No Degree) - Child Care
Monque Collage
JamaicaDiploma Child Care/ Health care -
Skills
- Team player
- Problem-solving
- Decision-making
- Excellent communication skills
- Self-motivation
- Punctuality
- Closing high sales targets
- Exceptional customer service
- Ability to work under pressure
- Photoshop
- Graphics design
- Photo editing
- Using Photoshop Lightroom
- Using bridge
- Upselling proficiency
- Creative Thinking
Accomplishments
Photographer of the week consecutively/ Certificate
Timeline
Reservation Agent
Arise Platform
11.2023 - 04.2024
Black Label Artist, Photographer
Holland America Line
09.2018 - 10.2022
Professional Photographer
Sandals South Coast
09.2016 - 08.2018
Professional Photographer
Sandals Ocho Rios
04.2014 - 07.2016
Social media and marketing manager
Nonsuch Falls & South sea park and Retirement Resort
Chef
Thacth Hill River park
Diploma Health care/Child Care -
Some College (No Degree) - Human Resources Management
Marben Academy
Some College (No Degree) - Child Care
Monque Collage
Diploma Child Care/ Health care -
Similar Profiles
NAOME SMITHNAOME SMITH
Customer Service Representative at Arise PlatformCustomer Service Representative at Arise Platform
Stephanie L. FrazierStephanie L. Frazier
Supervisor/Customer Service Support Agent at Arise PlatformSupervisor/Customer Service Support Agent at Arise Platform
Nicole HansbyNicole Hansby
Call Center Agent at Arise platformCall Center Agent at Arise platform
Andrea YoungAndrea Young
Customer Service Representative at Arise PlatformCustomer Service Representative at Arise Platform
Luisa SanchezLuisa Sanchez
Lead Passenger Service Agent at Worldwide Flight ServicesLead Passenger Service Agent at Worldwide Flight Services