Keneisha Johnson
Biloxi, MS,USA
Summary
I’m a highly organized, certified administrative professional with more than ten years of experience providing financial, health, and customer service support to clients. As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively and known for strong focus on team collaboration and achieving positive outcomes. I'm reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Registration Coordinator
New Seasons
02.2022 - Current
- Increased accuracy of insurance authorizations
- Improved patient intake process
- Scheduled multiple appointments using EMR system
- Explained financial responsibilities and co-pay information to patients
Customer Service Representative
Concentrix
01.2019 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Services Representative
Village Medical Centers
12.2017 - 01.2022
- Scheduled multiple appointments using EMR/EHR system.
- Responded to customers request for information
- Provided adequate information regarding medical transportation
Customer Service Advocate
Florida Blue
05.2016 - 10.2017
- Scheduled multiple appointments using EMR/EHR system.
- Responded to customers request for information
- Provided adequate information regarding medical transportation
Education
Associate of Business Management -
Everest University
04.2015
Skills
- Interpersonal
- Communication
- Computer Literacy
- Active Listening
- Problem Solving
- Leadership
- Critical-thinking
- Time Management
- Adaptability
- Patient confidentiality
- Resourcefulness and initiative
Timeline
Patient Registration Coordinator
New Seasons
02.2022 - Current
Customer Service Representative
Concentrix
01.2019 - 01.2022
Patient Services Representative
Village Medical Centers
12.2017 - 01.2022
Customer Service Advocate
Florida Blue
05.2016 - 10.2017
Associate of Business Management -
Everest University