Keneisha Rogers
Aubrey,TX
Summary
Client service expert with over 5 years of experience in identifying the client needs and delivers effective solutions to problems. Committed to providing high-quality client care to create a positive experience. Personable and profession under pressure with motivated and energetic nature. Organized, critical thinker, creative, strong communication skills, notable positive rapport with clients. Seeking an opportunity for professional challenges and where my work experience would have valuable application.
Overview
7
7
years of professional experience
Work History
Salon Owner/Operator
The Butterfly Effect By Kene
01.2023 - Current
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
Loss Mitigation Specialist
Crescent Bank
11.2021 - 12.2022
- Reached out to borrowers to discuss current status and loan workout options.
- Repossessing vehicles from customers that are delinquent on their payments.
- Locate customers using credit bureau information, background checks, loan documents and other paperwork or databases.
- Utilized computer systems to handle skip tracing.
- Process payment extensions and repayment plans.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained consistently high success rate of collecting on overdue accounts.
Loss Mitigation Specialist
Carrington Mortgage Services
11.2019 - 11.2021
- Analyzed the customers financial situation to make recommendations on loan modifications to resolve delinquency
- Became point of contact for borrowers regarding inquiries from borrowers regarding the status of the loss mitigation, loan modification, short sale, and foreclosure process
- Identify, maintain, track and log requested documentation for loan modification review
- Place outbound calls to notify borrowers when additional loan document information was requested
- Modified loans under investor/government guidelines
- Prepared record of loans, modifications and obtained required title endorsements
- Handle escalations when 'trigger' language is used
Client Service Specialist/Customer Advocate
Mr. Cooper DB Nationstar Mortgage
12.2017 - 09.2019
- Coordinated with agents and borrowers and provided regular status reports for loss mitigation files
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintain accurate and complete records
- Prepare reports weekly, monthly, and as needed
- Provide litigation and general administrative support.
- Discussed property liquidation options with customers.
- Provided reinstatement and payoff quotes to clients.
- Assisted with short sales and deed in lieu processes.
Education
High School Diploma -
Everman High School
Everman, TXSkills
- Mortgage Services
- Loan Origination
- Loss Mitigation
- Banking and Finance
- Call Center Experience
- Persuasion Techniques
- Legal Compliance
- Issue Investigation
- History Research
- Account Reconciliation
Timeline
Salon Owner/Operator
The Butterfly Effect By Kene
01.2023 - Current
Loss Mitigation Specialist
Crescent Bank
11.2021 - 12.2022
Loss Mitigation Specialist
Carrington Mortgage Services
11.2019 - 11.2021
Client Service Specialist/Customer Advocate
Mr. Cooper DB Nationstar Mortgage
12.2017 - 09.2019
High School Diploma -
Everman High School
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