Highly educated Senior Representative with excellent Customer Service and relationship building. Well-trained in working for organizations in Marketing and sales industries. Known for dedicated attitude and drive to work hard. And focusing on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Hi, I’m
Kenesha Mitchell
Fort Lauderdale,Florida
Summary
Overview
12
years of professional experience
1
Certification
Work History
Primerica Financial Services and MarketingFort Lauderdale, Florida
Senior Representative
03.2021 - Current
Job overview
- Informed prospects about products and services
- Informed customers about products and services
- Assisted families in choosing satisfying products and services
- informed customers about various life insurance
- Informed customers about the various investment options.
- Informed customers and prospects on entrepreneurship opportunities.
- Assisted customers with product selection, order placement, and billing inquiries.
Arrigo Sawgrass Chrysler, Jeep, Dodge, RamTamarac, Florida
Internet Sales
05.2021 - 04.2023
Job overview
- Received inbound and making the outbound telephone calls to sell products
- Promoted the benefits, coverage, and terms of products to potential customers
- Converted sales opportunities to assist with company monthly sales goals
- Upholded the high standards, guidelines, policies, and procedures, especially when interacting with customers
- Acquired and maintained the knowledge and understanding of products for application in every business transaction
- Utilized all available resources and maintained the knowledge of all policies, procedures, and programs, completed the required continuing education courses.
First Heritage Co-operative Credit UnionJamaica
Micro Loan Officer
11.2015 - 05.2016
Job overview
- Met with applicants to obtain information for loan applications and to answer questions about the process
- Analyzed applicant’s financial status, credit, and property evaluations to determine the feasibility of granting loans
- Explained to customers the different types of loans and credit options that are available, as well as the terms of those services
- Worked with clients to identify their financial goals and to find ways of reaching those goals.
Manchester Co-operative Credit Union, MandevilleJamaica
Customer Service Teller
03.2011 - 06.2012
Job overview
- Opened new accounts, effected transfers and processed fixed deposits
- Actively marketed the products and services including the flagship ‘Partner Plan’
- Handled customer complaints using effective customer service techniques
- Processed insurance claims on behalf of clients.
Education
Strayer University
Masters of Business Administration MBA Sales and Marketing Emphasis
12.2024
University Overview
Northern Caribbean University
B.Sc. in Management Studies Marketing and Sales Emphasis
06.2016
University Overview
Northern Caribbean University
A.Sc Business Administration
07.2015
University Overview
Caribbean Institute of Business
Diploma in Business Administration
01.2009
University Overview
Skills
- Relationship Building
- Excellent understanding in Sales and Marketing
- Problem Solver
- Excellent Understanding of exceeding customers expectations
- Proficient in [Technology]
- Telephone Etiquette
- Customer Rapport
- Project Management
Summary Skills
Summary Skills
- Professional
- Excellent Customer Services Skills
- 10+ years Marketing and Sales Experience
- Problem Solver
- Critical Thinker
- Multitasking Skills
- Intermedia Computer Skills
- 2+years in Data Entry
- 2+years in Quality Control
- Loan officers for smalls business
- Educated Customer on business assessment
- Experiences in Finance for Credit Union Bank
- Experiences in Hospitality
Certification
- [Area of certification] Training - [Year]
Certification and License
- University of the West Indies Open Campus
- Marketing and Sales Jan- Mar 2011
- Runaway Bay Heart Academy Hotel and Training Institute Oct 2005- 2007
- Front Office level 2
- Hotel Accounting level 2
- Food and Beverage
- Tourism Product Development corporation
- Environmental Studies
- Nine9 Jan- April 2019
- Training in Acting, Movie, film & TV
- Training in Runway Model
- Florida Department of Financial Services Mar -2020
- Life insurance 0214- life INCL Variable Annuity
- Ant- Money Laundering, Fraud Prevention, Proceeds of Crime Act. Nov 2011
Timeline
Internet Sales
Arrigo Sawgrass Chrysler, Jeep, Dodge, Ram
05.2021 - 04.2023
Senior Representative
Primerica Financial Services and Marketing
03.2021 - Current
Micro Loan Officer
First Heritage Co-operative Credit Union
11.2015 - 05.2016
Customer Service Teller
Manchester Co-operative Credit Union, Mandeville
03.2011 - 06.2012
Strayer University
Masters of Business Administration MBA Sales and Marketing Emphasis
Northern Caribbean University
B.Sc. in Management Studies Marketing and Sales Emphasis
Northern Caribbean University
A.Sc Business Administration
Caribbean Institute of Business
Diploma in Business Administration
Similar Profiles
Cheryse JonesCheryse Jones
Independent Contractor Regional Manager at Primerica Financial ServicesIndependent Contractor Regional Manager at Primerica Financial Services
Tiara LesterTiara Lester
Regional Leader at PRIMERICA FINANCIAL SERVICES LIMITEDRegional Leader at PRIMERICA FINANCIAL SERVICES LIMITED
Devin MuylleDevin Muylle
Financial Services Representative at Primerica Financial ServicesFinancial Services Representative at Primerica Financial Services