Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Pinero

Virginia Beach,VA

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.

Overview

14
14
years of professional experience

Work History

Senior Representative

Primerica
Virginia Beach, VA
03.2024 - Current
  • Developed customer service policies and procedures for the Senior Representative team.
  • Monitored customer feedback to identify opportunities for improvement.
  • Built lasting relationships with customers to support sales, service and business operations goals.
  • Built relationships, earning client trust through listening to drive sales.

Owner

Vikki's Naturals LLC
Virginia Beach, VA
09.2019 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.

Virtual Customer Service Representative

Liveops
Virginia Beach, VA
10.2015 - Current
  • Responded to customer inquiries via telephone, email and chat.
  • Provided technical assistance to customers regarding products and services.
  • Resolved customer complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Answered incoming calls from customers seeking assistance with product information or orders.
  • Identified potential problems that could impact the customer experience.
  • Tracked daily performance metrics such as average wait times, first call resolution rates.

Manager/Part Owner

Scimat
Virginia Beach, VA
04.2014 - 01.2017
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Transported trash bags to designated disposal areas.
  • Washed windows both inside and outside of the facility.
  • Scrubbed walls to remove scuff marks or stains.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Replenished amenities such as shampoos, soaps, and lotions in hotel rooms when needed.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Conducted visual and dimensional inspections of production parts to ensure conformance with customer specifications.
  • Monitored manufacturing processes for compliance with quality standards.
  • Maintained accurate records of inspection results, test data, calibration activities, and other related documents.
  • Assisted with the development of new policies and procedures for daily operations.
  • Provided on-the-job training to new employees in accordance with company standards.
  • Organized meetings and workshops to discuss business strategies and objectives.

Associate/Sales Associate/ Part-time Manager

Portfolio Recovery Associates
Norfolk, VA
11.2009 - 07.2014
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Education

Certificate - Massage Therapist

Cayce/Reilly School of Massage
Virginia Beach, VA
01-2019

Skills

  • Customer rapport
  • Project Oversight
  • Relationship Building
  • Project Management
  • Telephone Etiquette
  • Paperwork Processing
  • Telephone reception
  • Sales Reporting
  • Customer Support
  • Client Services
  • Sales expertise

Timeline

Senior Representative

Primerica
03.2024 - Current

Owner

Vikki's Naturals LLC
09.2019 - Current

Virtual Customer Service Representative

Liveops
10.2015 - Current

Manager/Part Owner

Scimat
04.2014 - 01.2017

Associate/Sales Associate/ Part-time Manager

Portfolio Recovery Associates
11.2009 - 07.2014

Certificate - Massage Therapist

Cayce/Reilly School of Massage

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Victoria Pinero