Kenetra Jackson
Ridgeland,MS
Summary
Offering positive attitude and strong desire to learn and grow in customer service environment. Delivers ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop customer service and communication skills in new job opportunities.
Overview
20
20
years of professional experience
Work History
Cook
The Junction
11.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Business Owner
Sistas Studio
10.2008 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased sales revenue through creative design concepts and effective communication with clients.
- Introduced innovative techniques for printing custom graphics onto various fabric types, broadening the range of available products.
- Utilized various software programs, creating 3D models of design concepts.
- Streamlined design process by implementing efficient software tools, improving turnaround time for projects.
Front Desk Agent
Baymont Inn & Suites
06.2024 - 11.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Inventory Sorter
Levis Strauss & Co
04.2022 - 07.2024
- Demonstrated strong attention to detail while verifying SKU numbers against packing slips, ensuring correct items were sorted into appropriate locations within the warehouse.
- Maintained cleanliness and safety of the warehouse workspace by adhering to established guidelines and protocols.
- Used hand-held scanners to sort items into specific categories.
- Increased accuracy in sorting, meticulously checking labels and destinations.
Personal Care Assistant
The Bridgeman Family
10.2008 - 09.2020
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
- Transported client to events and activities, medical appointments, and shopping trips.
- Assisted with transferring and positioning client, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with client to deliver emotional support and companionship.
Front Desk Agent
Comfort Inn & Suites
02.2005 - 05.2007
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Education
High School Diploma -
Canton Public High School
Canton, MS05-1994
Skills
- Customer service
- Cleaning and organization
- Multitasking and organization
- Food preparation
Languages
English
Full Professional
Timeline
Cook
The Junction
11.2024 - Current
Front Desk Agent
Baymont Inn & Suites
06.2024 - 11.2024
Inventory Sorter
Levis Strauss & Co
04.2022 - 07.2024
Business Owner
Sistas Studio
10.2008 - Current
Personal Care Assistant
The Bridgeman Family
10.2008 - 09.2020
Front Desk Agent
Comfort Inn & Suites
02.2005 - 05.2007
High School Diploma -
Canton Public High School
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