Kenia Aburto
Stanton,CA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
10
10
years of professional experience
Work History
Service and Engagement Supervisor
Target
Fullerton, California
11.2019 - 01.2025
- Implemented quality control measures, significantly reducing error rates.
- Identified needs of customers promptly and efficiently.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Implemented strategies to take advantage of new opportunities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed strategies to improve team performance and productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored operations and reviewed records and metrics to understand company performance.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Audited company's legal documents to verify compliant policies and procedures.
Attractions Cast Member
Disneyland Resort
Anaheim, California
05.2015 - 10.2019
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback.
- Conducted regular inspections of rides and equipment making sure they are functioning properly.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Monitored ride operations from control booth or other designated area as required per attraction guidelines.
Education
Some College (No Degree) - Biochemistry
California State University, Long Beach
Long Beach, CADiagnostic Medical Sonography
Cypress College
Cypress, CASkills
- Schedule development
- Complex Problem-solving
- Processes and procedures
- Employee development
- Team building
- Strategic planning
- Department organization
- Data analytics
- Business development
- Inventory oversight
- Documentation and reporting
- Coaching and mentoring
- Performance management
- Customer service
- Project planning
- Operations management
Timeline
Service and Engagement Supervisor
Target
11.2019 - 01.2025
Attractions Cast Member
Disneyland Resort
05.2015 - 10.2019
Some College (No Degree) - Biochemistry
California State University, Long Beach
Diagnostic Medical Sonography
Cypress College