Kenia Aguilar

Prospective Tenant Engagement
- Acted as the first point of contact for potential tenants, providing detailed information about available properties, pricing, and lease terms.
- Conducted property tours, highlighting key features to capture the interest of prospects.

Lease Negotiation and Documentation
- Managed the application process by reviewing applications and conducting background checks on tenants.
- Guided prospective tenants through the lease terms, helping them understand the details of the agreement and ensuring all necessary documents were completed and signed.

Sales and Closing Deals
- Used your sales skills to convert prospects into tenants, managing a pipeline of leads and achieving leasing targets.
- Successfully closed lease agreements, helping to fill vacancies and contribute to the property’s income.

Customer Satisfaction and Issue Resolution
- Built strong relationships with tenants, addressing their needs and ensuring their satisfaction throughout their lease term.
- Provided excellent customer service by resolving any concerns or issues quickly and effectively.

Marketing and Property Promotion
- Implemented marketing strategies to attract new tenants, including creating online listings, social media campaigns, and distributing promotional materials.
- Ensured that properties were well-promoted and up-to-date in the market, keeping availability visible to potential tenants.

Overseeing Daily Operations:
- Supervised housekeeping team to maintain classrooms, hallways, restrooms, and common areas to high standards.
- Managed cleaning shift schedules to ensure coverage during peak times and school events.

Training and Development:
- Trained new staff on cleaning techniques, equipment use, and health and safety protocols.
- Ensured staff were up-to-date on sanitation practices and eco-friendly cleaning methods.

Inventory and Supply Management:
- Managed cleaning supplies inventory, ensuring sufficient stock and efficient product usage.
- Ordered and replenished cleaning products and equipment while adhering to budget guidelines.

Ensuring Health and Safety Compliance:
- Enforced health and safety regulations, ensuring compliance with school and local government guidelines.
- Conducted regular inspections to ensure hygiene standards, particularly in high-traffic areas like restrooms and cafeterias.

Dining Room Operations:
- Managed dining room layout to optimize staff efficiency and enhance guest experience.
- Answered phone inquiries, providing dining information and processing reservations.
- Received and accurately recorded dining reservations to ensure smooth operations and guest satisfaction.

Guest Service and Hospitality:
- Greeted guests, distributed menus, and provided information about service staff and daily specials.
- Served as the primary point of contact for addressing guest complaints, special requests, and ensuring a high level of service.

Facilities Management:
- Inspected restrooms, dining, and serving areas to ensure cleanliness, proper setup, and adherence to health and safety standards.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.

Team Collaboration:
- Assisted other departments, such as bussing tables and delivering food orders, to maintain seamless service.