KENIA ARRIOLA
Houston,TX
Summary
Proactive Leader experienced in process improvement and operational efficiency. Achieved enhanced team performance and streamlined workflows through effective mentoring and analytical problem-solving. Focused on empowering team members with tools and knowledge to excel in dynamic environments.
Overview
12
12
years of professional experience
Work History
MANAGER
Hi rise Amenities
Houston, USA
08.2015 - Current
- Assigned, prioritized, and delegated tasks to departmental employees, ensuring timely completion and alignment with project goals.
- Led team in daily operations and ensured quality service delivery.
- Coached and mentored team members to enhance job performance, resulting in improved team dynamics and skill development.
- Mentored and trained new employees on company policies and procedures.
- Developed training programs for staff to enhance service skills.
- Implemented process improvements that streamlined operations, contributing to better workflow and resource utilization.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Managed inventory and coordinated supply chain activities effectively.
- Facilitated communication between departments to streamline workflows.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
CUSTOMER SERVICE REPRESENTATIVE
MFCS- Houston Independent School District
Houston, USA
06.2014 - 08.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented feedback processes to improve service delivery.
- Provided support to staff and students in navigating school services.
- Assisted in maintaining accurate records of student interactions.
- Utilized school databases to track student information effectively.
Education
University of Houston-Downtown
Houston, TXSkills
- Employee Training
- Customer management
- Coaching and Mentoring
- Strategic Planning
- Contract management
- Performance evaluation
- Workflow improvement
- Complex Problem-Solving
- Time Management
- Inventory management
- Customer management
- Facility Management
- Conflict resolution
- Workflow improvement
Timeline
MANAGER
Hi rise Amenities
08.2015 - Current
CUSTOMER SERVICE REPRESENTATIVE
MFCS- Houston Independent School District
06.2014 - 08.2015
University of Houston-Downtown