KENIA B. CABRERA
Houston,TX
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary /Assistant Manager
Tire Shop
Houston, Texas
11.2022 - 01.2025
- Assisted with special projects or tasks related to departmental functions upon request.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Monitored sales performance against targets and identified areas of improvement.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Created and updated spreadsheets to track and report data.
- Updated contact lists on a regular basis; created new contacts as needed.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Campus Assistant /Customer Service Representative
RmPersonnel
El Paso, Texas
02.2021 - 06.2022
- Developed detailed inventory of equipment and school supplies.
- Planned and supervised games and other recreational activities for students.
- Organized and labeled student materials when setting up classrooms.
- Supervised volunteers who were assisting with event preparations or staffing needs.
- Provided administrative support to faculty members, including scheduling meetings and managing calendars.
- Maintained records of student attendance for various campus functions.
- Ordered office supplies when needed.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Performed data entry tasks into software programs such as Excel spreadsheets or Access databases.
- Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.
- Responded to customer issues to provide immediate resolution and improve retention.
Manager
Superior Service
El Paso, Texas
01.2016 - 03.2020
- As a manager, I was in charge of making schedules, payroll, taking inventory, making contracts, attending to people, and providing them with all the information about our services.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented strategic plans to achieve company objectives.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Directed recruitment, hiring, and training of new staff members.
- Updated contact lists on a regular basis; created new contacts as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
Bilingual Customer Service Representative
TELVISTA
Mexicali, México
11.2013 - 08.2016
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Provided translation assistance for customers with limited English proficiency.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Followed up with customers after completion of transactions to ensure satisfaction.
Education
High School Diploma -
El Dorado High School
01.2013
Psychology
Universidad Autónoma De Baja California
Mexicali México Skills
- Bilingual
- Microsoft Office
- Excel
- Great customer service
- Leader
- Phone reception
- Task prioritization
- Confidentiality
- Schedule management
- Calendar management
References
- Adriana Gomez, (915) 227-1065
- Claudia Rivera, (915) 203-0183
- Rafael Delgado, (915) 494-1302
Languages
Spanish
Native/ Bilingual
Certification
- Microsoft Office
Accomplishments
- Employee of the month
Timeline
Secretary /Assistant Manager
Tire Shop
11.2022 - 01.2025
Campus Assistant /Customer Service Representative
RmPersonnel
02.2021 - 06.2022
Manager
Superior Service
01.2016 - 03.2020
Bilingual Customer Service Representative
TELVISTA
11.2013 - 08.2016
High School Diploma -
El Dorado High School
Psychology
Universidad Autónoma De Baja California