Kenia Collins
Middletown
Summary
Experienced case manager and emerging healthcare leader with over six years of experience in behavioral health, migrant services, and complex care coordination. Expertise in managing more than 20 high-risk cases monthly while mentoring staff and ensuring compliance with federal and organizational standards. Recognized for improving client satisfaction by 20% through structured care planning, crisis intervention, and proactive service coordination. Currently pursuing a Master of Healthcare Administration to further enhance leadership capabilities and program oversight skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HSPRS Migrant Services Case Manager
Endeavors
San Antonio, Texas
01.2023 - Current
- Conduct home and virtual visits with the purpose of assessing safety of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors.
- Addressing placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities.
- Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis.
- Actively establish, enhance and maintain liaison relationships with key government agencies, and non-profits/ community organizations.
- Comply with policies and procedures governing the program and ensure that the program operates at maximum efficiency.
- Trained and mentored 4 new hires to achieve operational goals.
- Case Management Certificate Program, Level One
Office Manager/HR Assistant
Klosterman Bakery
Springboro, OH
11.2021 - 12.2022
- Coordinated interviews, orientations, and safety training videos.
- Coordinated payroll for over 140 employees.
- Translated documents for Spanish-speaking personnel.
- Coordinated the closing of production reports on a daily basis.
- Provided support to the accounts payable and receivable departments.
- Coordinated purchase orders use and expenses for office, maintenance, shipping, and sanitation departments.
Bilingual Behavioral Health Patient Navigator
Centerpoint Health
Middletown, OH
07.2019 - 11.2021
- Provided support services to children, adolescents, and adults with complex mental health conditions and substance use disorders.
- Provided care coordination, evaluations, referrals, and advocacy for patients, regarding social services, such as transportation, food pantry, and other support programs, which are offered in-house or through external agencies.
- Worked closely with the Care Team, which includes behavioral health providers, medical providers, nurses, case managers, OBGYN, and Dentists staff to support positive patient health outcomes.
- Coordinated the schedule and tracking of Covid-19 testing and Vivitrol injections.
- Reported Covid-19 positive cases to the appropriate health department.
- Managed the Covid-19 vaccination program alongside the assigned providers.
Branch Coordinator
Apria Healthcare
Bellingham, WA
07.2018 - 11.2019
- Worked with the Sales team on completing documentation requirements on behalf of patients.
- Assisted with coordination of patient Positive Airway Pressure (PAP) classes including assembly of paperwork instruction and other non-licensed activities as defined by policy.
- Conducted downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
Assistant Manager
El Toro Mexican Restaurant
Dayton, OH
09.2017 - 07.2018
- Conducted interviews, orientations and training.
- Managed payroll, vacation request and sick leave for a team of 69 employees.
- Verified details of transactions, including funds available and total account balances.
- Greeted guests and maintained a friendly atmosphere, which generated repeat business.
Executive Administrator
Dominguez Industrial Flooring
Middletown, OH
09.2013 - 09.2017
- Managed interviews, safety monthly videos and Union workers documentation.
- Provided administrative support, analyzed data and developed detailed summary reports.
- Organize stakeholder meetings, managed safety research, scheduled events and client conferences.
- Managed accounts receivable and payable.
- Renegotiated payment terms with suppliers.
Education
Master of Healthcare Administration -
University of Phoenix
03-2026
Bachelor of Integrative Studies - Health Care Administration
Miami University
Oxford, OHAssociate of Liberal Arts - Applied Science
Miami University
Oxford, OHSkills
- Behavioral Health
- Patient and Family Interaction
- Outreach Programs
- Bilingual in Spanish
- Substance Use Disorder Coordination
- Crisis Intervention & De-escalation
Certification
- Case Management Certificate Program - Endeavors
Languages
Spanish
Full Professional
AFFILIATIONS/ AWARDS
Springhaven Home Planning Committee & Staff Member Aug. 2016-June 2018 (Human Trafficking Awareness Program)
Awarded for maintaining high ethical and moral standards and demonstrating continuous effort in fulfilling academic goals, Miami University, Middletown, 2017
Timeline
HSPRS Migrant Services Case Manager
Endeavors
01.2023 - Current
Office Manager/HR Assistant
Klosterman Bakery
11.2021 - 12.2022
Bilingual Behavioral Health Patient Navigator
Centerpoint Health
07.2019 - 11.2021
Branch Coordinator
Apria Healthcare
07.2018 - 11.2019
Assistant Manager
El Toro Mexican Restaurant
09.2017 - 07.2018
Executive Administrator
Dominguez Industrial Flooring
09.2013 - 09.2017
Bachelor of Integrative Studies - Health Care Administration
Miami University
Associate of Liberal Arts - Applied Science
Miami University
Master of Healthcare Administration -
University of Phoenix