Kenia Flores
Tucson
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
11
11
years of professional experience
Work History
Quality Performance Monitor
Southwest Key Programs
10.2024 - 03.2025
- Ensured compliance with local, state, and federal, rules, regulations, policies, and procedures.
- Ensured compliance by conducting thorough audits of processes and documentation standards.
- Participated in regular meetings with stakeholders to discuss progress updates and identify areas requiring further attention or resources.
- Established and implemented a reporting system that provided an analysis of the monitoring results to the Board staff, Director, Supervisors, and direct staff.
- Assisted the Program Director and Supervisors in assessing the training needs of the staff.
- Provided technical assistance and training as needed.
- Developed comprehensive reports for management review, highlighting performance trends and recommending best practices.
- Participated in regular meetings with stakeholders to discuss progress updates and identify areas requiring further attention or resources.
Case Aide
Southwest Key Programs
02.2024 - 10.2024
- Ensured that youth were properly enrolled in to the program’s internal intake system
- Assisted with administrative tasks like filing, data entry, and record-keeping.
- Assisted Post Release Workers with coordinating necessary resources, resulting in timely service provision.
- Prepared accurate reports and case notes for supervising Post Release Workers ensuring all required documentation was completed in a timely manner.
Post Release Worker I/II
Southwest Key Programs
04.2019 - 02.2024
- Provided culturally and linguistically appropriate Post Release Services and comprehensive case management services.
- Completed thorough, individualized needs assessment with youth and sponsor.
- Provided post release services and conducted routine calls and home visits within Southwest Key and ORR guidelines.
- Linked client and family with community resources and services.
- Assessed for safety on an ongoing basis and report any concerns in accordance with mandatory reporting laws, State licensing requirements, and Federal laws and regulations for reporting to local child protective agencies and/or law enforcement.
- Completed post release visit documentation in a timely manner and in accordance with SWK and ORR standards.
- Wrote thorough and complete reports with minimal grammatical errors
- Coordinated all travel arrangements for home visits.
- Traveled to other cities and states as needed for required home visits, training and implementation of new initiatives.
Case Manager
Southwest Key Programs
11.2016 - 04.2019
- Conducted initial intake with client and family/guardian.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on benefits, and services, empowering them to make informed decisions about their case
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Ensured the timely completion of paperwork to ensure reunification with family in the US.
Lead Case Manager
Southwest Key Programs
11.2014 - 11.2016
- Managed the daily operations of the case management department, ensuring compliance with guidelines, and ensuring the reunification process for youth in the program
- Ensured proper enrollment of youth in the program's internal intake system
- Performed weekly audits of 10% of the program's active case files and maintain documentation for compliance
- Developed corrective action plans or disciplinary memos for case management staff performance issues
- Reviewed assessments and documentation for accuracy before submission to stakeholders
Case Manager
Southwest Key Programs
06.2014 - 11.2014
- Conducted initial intake with client and family/guardian.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on benefits, and services, empowering them to make informed decisions about their case
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Ensured the timely completion of paperwork to ensure reunification with family in the US.
Education
Bachelor of Arts - Psychology & Spanish Translation/Interpretation
University of Arizona
Tucson, AZ05-2014
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Client advocacy
- Community resources
- Case planning
- Data entry and analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Performance Monitor
Southwest Key Programs
10.2024 - 03.2025
Case Aide
Southwest Key Programs
02.2024 - 10.2024
Post Release Worker I/II
Southwest Key Programs
04.2019 - 02.2024
Case Manager
Southwest Key Programs
11.2016 - 04.2019
Lead Case Manager
Southwest Key Programs
11.2014 - 11.2016
Case Manager
Southwest Key Programs
06.2014 - 11.2014
Bachelor of Arts - Psychology & Spanish Translation/Interpretation
University of Arizona
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