Kenia Latelers
Saint Petersburg,FL
Summary
Public service expert with extensive experience in tax supervision and complex dispute resolution. Demonstrated ability to optimize workflows and enhance data management while ensuring compliance with state statutes. Recognized for leadership in team development and fostering a culture of accountability and service excellence.
Overview
15
15
years of professional experience
Work History
Tax Supervisor
Pinellas County Tax Collector
St. Petersburg, FL
08.2021 - Current
- Supervise a team of 7 technicians, mentor and train staff members, provide feedback, interact with upper management, prepare schedules, manage daily operations, Performed data entry tasks to maintain accurate records., opening and closing of the office, creating and maintaining eBooks, preparing and presenting performance evaluations, and submitting service and technical assistance tickets, when necessary.
- Contributed to the Record Retention Process Team and received the Team Award for modernizing data storage workflows.
- Utilize the Motor Vehicle Issuance system to interpret and apply complex state laws regarding title transfers and registrations.
- Acted as a point of contact for complex tax disputes, high-value commercial transactions, and sensitive taxpayer complaints.
- Acted as a point of contact for complex transactions utilizing ORION and MVI database systems.
Tax Technician 3
Pinellas County Tax Collector
St. Petersburg, FL
02.2018 - 08.2021
- Earned promotion to Tax Technician 3 for demonstrating leadership, knowledge of policies and procedures, being a team player, reliability, and effective communication.
- Processed advanced, high-stakes transactions such as mobile home titles, dealer packages, tax deed applications, and administered driving exams to maintain operational integrity.
- Oversaw DMV and DL Audit departments by verifying and reviewing transactions and supporting documents to ensure compliance and accuracy.
- Interpreted and applied complex state laws regarding real estate, tangible property, motor vehicle titles and Driver License applications.
- Maintained oversight of daily cash drawer reconciliation, approving bank deposits totaling between $75,000 to $100,000 daily.
- Acted as a peer mentor to new technicians, providing side-by-side training on specialized state software, policy and procedure.
- Received the Excellence Award for maintaining exemplary internal and external customer service.
- Presented with the Emerging Leader Award for outstanding leadership and staff development.
- Updated eBooks and presented Quarterlies, Conversations, Stats, and Performance Reviews to enhance team communication and performance.
Senior Tax Technician
Pinellas County Tax Collector
St. Petersburg, FL
08.2012 - 02.2018
- Mentored new technicians through side-by-side training on specialized state software, policies, and procedures, enhancing team onboarding experience.
- Processed advanced transactions including mobile home titles, dealer registration packages, and tax deed applications.
- Oversaw daily cash drawer reconciliation, approving bank deposits of $75,000 to $100,000, ensuring accurate financial reporting.
- Supervised DMV and DL Audit departments, verifying completed transactions and supporting documents to ensure compliance and accountability.
Tax Technician 1
Pinellas County Tax Collector
St. Petersburg, FL
11.2011 - 08.2012
- Reviewed incoming tax documents for accuracy and completeness, ensuring compliance with county guidelines to uphold regulatory standards.
- Process tax applications and ensure compliance with local regulations.
- Assist taxpayers in understanding tax assessments and payment options.
- Maintain accurate records using the county's tax management system.
- Processed over 50 driver's license, registration, and property tax payments daily at front counter, providing timely service to customers.
Education
BAS - Public Safety Administration
St. Petersburg College
St. Petersburg, FL05-2015
AA - Criminal Justice
Florida A&M University
Tallahassee, FL06-2007
High School Diploma - St. Petersburg, FL
Gibbs High School
St. Petersburg, FL01-1999
Skills
- Motor vehicle issuance system (FRVIS, ORION)
- Regulatory compliance
- Financial oversight
- Data management
- Quality assurance and audit readiness
- Process improvement
- Performance management
- Team management
- Team development
- Mentoring and training
- Leadership skills
- Customer service
- Conflict resolution
Selected Achievements
- Team Award (06/2026) - Achieved as part of the Record Retention Process Team, for successfully modernizing and digitizing legacy data storage workflows.
- You Make a Difference Award (05/2021) - Received organizational recognition for maintaining customer-focused excellence, while communicating effectively with internal and external customers.
- Emerging Leader Award (05/2020) - Honored for exceptional team leadership, staff mentorship, and driving operational excellence within the organization.
Application
07/16/26, Assistant Branch Manager, Pinellas County Tax Collector's Office
Timeline
Tax Supervisor
Pinellas County Tax Collector
08.2021 - Current
Tax Technician 3
Pinellas County Tax Collector
02.2018 - 08.2021
Senior Tax Technician
Pinellas County Tax Collector
08.2012 - 02.2018
Tax Technician 1
Pinellas County Tax Collector
11.2011 - 08.2012
BAS - Public Safety Administration
St. Petersburg College
AA - Criminal Justice
Florida A&M University
High School Diploma - St. Petersburg, FL
Gibbs High School