Kenia Lazo
Dallas
Summary
Detail-oriented Reporting Specialist II with expertise in data analysis, report generation, and software proficiency. Proven ability to resolve customer issues and streamline processes for enhanced productivity.
Overview
12
12
years of professional experience
Work History
Reporting Specialist II
Global IID
06.2021 - Current
- Reviewed completed work to identify errors and eliminate duplicate information before submission.
- Executed daily responsibilities with accuracy and efficiency.
- Resolved customer issues promptly, enhancing satisfaction through knowledgeable service.
- Collaborated with team members to meet project objectives and adhere to deadlines.
- Utilized software tools to streamline processes and enhance performance.
- Contributed to team environments, improving overall workplace productivity.
- Developed and maintained automated reporting tools to enhance efficiency in data processing.
Customer Service Representative
The CMI Group
10.2019 - 05.2021
- Managed customer accounts and updated information in the system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Worked on different campaigns, meeting companies' needs.
Cashier
Race Trac
05.2016 - 09.2018
- Maintained cleanliness and organization of the checkout area and surrounding space.
- Managed cash register, including cash handling and reconciliation at shift end.
- Stocked shelves with merchandise, ensuring proper product placement and availability.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed correspondence and communications on behalf of the manager.
Cashier
Boston Market
07.2014 - 09.2016
- Checked quality of food before it was served to customers.
- Maintained inventory levels by ordering necessary food supplies and equipment.
- Greeted customers, took orders, and served food and beverages in a timely manner.
Education
Bachelor of Science - Bachelor of Applied Science in Management
Dallas College
Dallas, TX05-2029
Associates - Associates of Arts
Dallas College
Irving05-2026
High School Diploma -
Jack E Singley Academy
Irving05-2016
Skills
- Data analysis
- Report generation
- Software proficiency
- Attention to detail
- Time management
- Multitasking capacity
- Written communication
- Customer relationship management
- Data entry
- Microsoft Excel
- Teamwork
- Problem-solving
- MS word, excel, and outlook
- Bilingual
Affiliations
- PTA MEMBER
- VOLUNTEERING AT YMCA
- COACHING YOUTH SPORTS
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Reporting Specialist II
Global IID
06.2021 - Current
Customer Service Representative
The CMI Group
10.2019 - 05.2021
Cashier
Race Trac
05.2016 - 09.2018
Cashier
Boston Market
07.2014 - 09.2016
High School Diploma -
Jack E Singley Academy
Bachelor of Science - Bachelor of Applied Science in Management
Dallas College
Associates - Associates of Arts
Dallas College