Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative
Open To Work

Kenia Padron

Hialeah,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service Representative

Work Type

Part Time

Location Preference

HybridOn-Site
Location: Hialeah, FL
Open to relocation: No

Salary Range

49000/yr - 50000/yr

Important To Me

Flexible work hoursPaid sick leave401k matchWork from home optionPaid time offHealthcare benefits

Summary

Dedicated Customer Service Representative with proven ability to resolve inquiries and enhance satisfaction. Skilled in data entry, active listening, and effective communication.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Bank of America
10.2006 - 12.2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed complex transactions with precision, ensuring compliance with banking regulations..
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Lead the front desk at the customer service station, direct clients to the right sales associate, and identify the client's needs.
  • As a sales associate, perform opening and closing deposit accounts, credit and car loan applications, set up online banking access, and educate clients on how to monitor account activity daily.

Education

Associate of Arts - Psychology

Miami Dade College
Miami, FL
05-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • 2019 Teller Award - Achieved the highest performance in delivering sales goals through the Florida Southwest Market

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Bank of America
10.2006 - 12.2025

Associate of Arts - Psychology

Miami Dade College
Kenia Padron