Kenia Ramos
Dundee,FL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Supervisor
Ocean Reef Club Key Largo
11.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
Lead
Ocean Reef Club Key Largo
06.2018 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Recreation Attendant
Ocean Reef Club Key Largo
11.2013 - 05.2018
- Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
- Conducted facility opening and closing procedures.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Provided information about facilities, entertainment options and rules and regulations to members and guests.
- Provided information about facilities, entertainment options and rules and regulations to visitors.
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Organized and carried out recreational events to enable social interaction for patrons.
- Rented out, sold and issued sporting equipment and supplies such as stand up paddle boards, sail boats, kayaks and cabanas.
- Upsold recreational club summer camps, day camps, tours by promoting new recreational sections, boosting membership sales.
- Processed reservations for member amenities and sports facilities, using excel.
- Inspected equipment to detect wear and damage, and conducted minor repairs.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
- Operated point of sale terminal to complete customer transactions.
- Memorized games and rules to facilitate positive entertainment experience.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Recorded daily opening and closing reports to reconcile sales.
- Adhered to fire safety regulations for facility usage regarding capacity and fire marshall restrictions.
Education
Certificate of Completion - Medical Assisting
National School of Technology
Miami, FL06.2006
High School Diploma -
Homestead Senior High School
Homestead, FL06.2004
Skills
- Coordinate Supplies
- Daily Transactions Review
- Supervising Employees
- Patron Engagement
- Job Assignments
- Coordinate Events
- Policy Enforcement
- Department Organization
- Training and Development
- Inventory Oversight
- Team Assignments
- Safe Work Methods
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Ocean Reef Club Key Largo
11.2022 - 05.2023
Lead
Ocean Reef Club Key Largo
06.2018 - 10.2022
Recreation Attendant
Ocean Reef Club Key Largo
11.2013 - 05.2018
Certificate of Completion - Medical Assisting
National School of Technology
High School Diploma -
Homestead Senior High School
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