Kenia Rivas

• Managed patient intake, vital signs, and room preparation for clinical examinations.
• Updated electronic health records with accurate patient histories, medications, and visit notes.
• Coordinated appointment scheduling, referrals, and follow-up communications across care teams.
• Assessed supply levels and restocked exam rooms to support daily clinic operations.
• Prepared patients for procedures by explaining steps and gathering required documentation.
• Supported providers with specimen collection, lab processing, and basic in-office testing.
• Trained new staff on front-desk workflows, charting standards, and patient service practices.
• Maintained confidentiality and compliance with HIPAA guidelines during patient interactions and record handling.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.

• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Advised managers on best practices to maintain compliance with applicable laws.
• Administered employee benefits programs and assisted with open enrollment.
• Improved office efficiency by effectively managing internal communications and correspondence.

Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Verified transactions, product orders and shipping dates and entered information into databases and reports.

Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Packed, secured, labeled and applied postage to materials to prepare items for shipment.

• Processed outgoing shipments, verified order accuracy, and prepared carrier documentation for compliant dispatch.
• Coordinated receiving, unpacking, and staging of inbound materials for inventory reconciliation.
• Maintained shipping records, packing slips, and tracking information within ERP system.
• Inspected cartons and product labels to confirm correct part numbers and destination requirements.

• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Generated reports detailing findings and recommendations.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised daily fulfillment workflows, ensuring accurate picking, packing, and order staging
• Coached associates on safety procedures, quality standards, and operational best practices
• Coordinated labor assignments to maintain efficient throughput across shifting priorities
• Trained new team members on warehouse systems, processes, and productivity expectations
• Monitored inventory accuracy and escalated discrepancies for timely resolution