KENIA RUIZ
Avondale - Mercedes-Benz of Grapevine
Mesquite,TX
9
years of professional experience
Result-driven Business Coordinator with a strong background in compliance management and customer service. Skilled in auditing processes, resolving issues, and collaborating effectively with team to drive customer satisfaction and operational success.
Work History
Business Coordinator
8 Months- Reviewed contract details for compliance with dealership and lender policies.
- Supported sales staff with financing questions and document collection.
- Coordinated dealership paperwork for sales, finance, and service teams at Mercedes-Benz of Grapevine.
Lead Business Coordinator
4 Years 5 Months- Managed F&I processes to ensure compliance with industry regulations.
- Audited paperwork submitted by sales staff members prior to finalizing deals with lenders or customers.
- Supported month-end closing by reconciling account balances.
Business Development Coordinator
3 Years 7 Months- Handled customer inquiries on service appointments and vehicle maintenance to enhance overall service experience.
- Conducted follow-up calls to assess and improve post-service visits.
- Assisted in resolving customer complaints with empathy and professionalism.
Education
High School Diploma
Skills
Loan processing support
Financial process oversight
Account reconciliation
Attention to detail
Time management
Team collaboration
Accomplishments
- Dealership Member of the Year- Volvo 2022
- Dealership Member of the Year- Volvo 2025
Timeline
Business Coordinator
Avondale - Mercedes-Benz of Grapevine
03.2026 - CurrentRead More
Lead Business Coordinator
Park Place Volvo
09.2021 - 02.2026Read More
Business Development Coordinator
BMW of Dallas
01.2018 - 08.2021Read More
Emmett J Conrad
High School Diploma
Read More